Looking for a role that blends relationship management, customer service, and client growth? Join Direct Pool Supplies, a fast-growing national company where genuine connections and practical solutions are valued just as much as results.

We’re looking for someone based in Sydney who can work in a hybrid setup.

Full-time, stable position with a respected and expanding Aussie brand

Flexible hybrid work arrangement (can work around school hours)

Friendly, supportive team culture with training, product discounts, and career growth opportunities

We’re seeking someone with a professional, mature approach to client management and team collaboration. If you thrive on building strong relationships, solving customer problems, and spotting opportunities for growth, this could be the perfect role for you.

You’ll join a fast-growing business at an exciting time, helping us shape how we engage with trade customers, body corporates, residential customers and more.

About Us

We’re Direct Pool Supplies — Australia’s most significant non-franchised pool supplies business from Canberra to Cairns. Known for our technical knowledge, quality service, and loyal customer base, we’re expanding and evolving fast. With new retail and service innovations underway, there’s never been a better time to jump in.

What You'll Be Doing:

This is a varied and hands-on role where no two days are the same. Your key responsibilities will include:

Maintaining and growing existing client relationships across trade, commercial and residential accounts

Identifying new business opportunities and nurturing leads from initial contact through to conversion

Supporting customer service operations, ensuring a seamless experience across online, retail and service channels

Coordinating internally with our service team, product specialists and store managers to ensure delivery excellence

Maintaining CRM notes, following up on quotes, and ensuring all client data is accurate and up to date

About You:

You’re confident, reliable, and motivated by strong relationships and real outcomes. You’re commercially aware, but not pushy — and you genuinely enjoy helping people find the right solution.

Experience in a client-facing sales, account management, or service coordination role

Previous work in a larger retail or service organisation (e.g., Petbarn, Bunnings, Supercheap Auto)

A solutions-first mindset with strong communication and follow-up skills

Ability to multi-task, manage priorities and take initiative without constant supervision

A genuine “can-do” attitude and a strong customer focus

Willingness to learn about pool products and systems (we’ll provide training)

Great time management and attention to detail

A valid driver's licence and willingness to visit clients when needed

Bonus points if you have:

Experience in the pool industry, service-based retail, or trade sales

The ability to troubleshoot and confidently recommend product solutions

What We Offer:

A full-time role with a great salary ($70k base plus bonus, car, fuel card and work phone)

The chance to work with a friendly, growing, and supportive team

Opportunities for career progression as we continue to expand

A respected brand with strong client loyalty and technical support behind you

Staff discounts and training across a wide range of pool products and services

A professional, inclusive workplace where your contribution is valued

Ready to Join the Team?

If you’re motivated by building relationships, love a varied role, and want to join an evolving and growing business, we’d love to hear from you. Apply now with your CV and a brief cover letter outlining what makes you an excellent fit for the role.

Bonus points if you can include the word "chlorine" somewhere in your cover letter — subtle or not, we'll take notice.