Permanent Full Time

Make a meaningful impact on the lives of children and their families through high-quality operational leadership

Join a purpose-driven, multidisciplinary team in a supportive, dynamic and values-led organisation

Permanent role with competitive salary package and opportunities for growth and innovation

About Us

At PosAbility Australia, we believe every child deserves the opportunity to LEARN, LIVE, and GROW to their fullest potential. As a not-for-profit multidisciplinary organisation, we provide evidence-based assessments and interventions to children with learning difficulties, developmental delays, and neurodiversity.

We are passionate about making a real difference and are proud to foster a workplace culture that prioritises collaboration, professional development, and genuine care for our clients and each other.

As we continue to grow, we are excited to welcome an experienced and compassionate Executive Practice Manager to lead the operational and administrative functions of our vibrant practice.

About the Role

This leadership role combines strategic oversight with hands-on coordination to lead the operational, administrative, and systems functions of a growing multidisciplinary allied health and education practice. The Executive Practice Manager is responsible for ensuring the smooth and efficient running of daily clinic operations, with a strong focus on scheduling, digital systems (particularly Zanda), compliance, and client service excellence. Working closely with the Client Services and Operations Manager and allied health leadership teams, this role plays a critical part in delivering seamless, family-centred care and supporting staff across the organisation. It’s an exciting opportunity for a proactive leader to drive continuous improvement, innovation, and quality in a values-led, high-impact environment.

Key Responsibilities

Lead daily front-of-house operations, ensuring a welcoming and safe clinic environment for children and families

Oversee clinician scheduling, diary management and communications, maximising both client outcomes and staff capacity

Be the organisation-wide lead for Zanda practice management software, including workflow optimisation, training, and reporting

Manage compliance and quality assurance systems across WHS, NDIS, Medicare, privacy, and data security

Drive efficient and empathetic client intake, onboarding, and communication processes

Coordinate resourcing, office environment, and maintenance with external providers

Support onboarding and coordination for new staff; maintain credential records and mentor junior admin

Contribute to marketing initiatives, including email campaigns, social media content and school/community outreach

About You

You are a proactive and experienced administrator or operations leader with a heart for purpose-driven work. You thrive in a fast-paced environment, enjoy solving complex problems, and are passionate about delivering exceptional service to families and clinicians alike.

Your strengths include:

Strong leadership and communication skills

High-level digital literacy, with a love for systems, scheduling, and streamlining processes

Warm and professional client manner, especially with children and families

Strong attention to detail, compliance awareness, and quality assurance focus

Ability to work independently and collaboratively within a multidisciplinary team

What We Offer

A rare opportunity to lead operational excellence in a high-impact allied health and education setting

A collaborative, values-driven workplace that supports innovation, well-being and growth

Competitive salary with NFP salary packaging and career development pathways

The opportunity to shape systems, processes, and services that directly improve outcomes for children

Essential Criteria

Proven experience in senior administration, operations or practice management (allied health, education or NDIS sector preferred)

Expertise in scheduling, diary coordination and cloud-based systems (Zanda highly regarded)

Understanding of compliance, WHS and child safety frameworks

Excellent interpersonal, written, and digital communication skills

Desirable

Experience in neurodiversity-affirming environments

Familiarity with NDIS, Medicare, and private health workflows

Marketing and communication tools knowledge (e.g. Canva, Mailchimp)

Location: Lane Cove West Business Park
Start Date: ASAP

Apply Now

Ready to make a difference? Apply today with your CV and cover letter outlining your experience and why you're passionate about joining PosAbility Australia.

For a confidential discussion about the role, contact Madeline O’Connor by calling 94204101 or emailing [email protected]