What's the day-to-day?
As a Client Success Manager, you'll focus on building strong, long-term relationships with clients, overseeing accounts and managing projects across various sectors, from inception to delivery, while creating and maximising opportunities for new business. We're looking for someone enthusiastic and proactive, with an approachable get-things-done attitude.

Expanding the presence of D8 work in the Australian market and beyond, this role isn't "sales" - no sales funnels or "smashing it" required. Our clients and our team's brilliantly creative work drive success. As a Client Success Manager, you’ll be the crucial link that harmonises both, blending your marketing expertise with strong relationship-building skills to deliver outstanding results and foster long-term partnerships.

What we need from you

Minimum of 2 years' experience in marketing communications or design, either client or agency side

Authenticity

Attention to detail

Excellent verbal and written communication skills

Excellent organisational and time management skills

Permanent rights to work in Australia

Main responsibilities

Bringing in new work, do you have contacts? We want to know about them!

Maintaining and growing the existing database of client contacts and regular outreach via email and in-person

Be a primary point of contact for clients, ensuring high standards of service across both retained and project-based engagements

Translate client needs and briefs into actionable tasks for our creative teams - think briefs, scopes and specifications

Nurturing relationships across studios, with clients and project teams

Understanding client objectives and identifying areas to add value

What we offer
Flexible remote working and various benefits unique to D8, training and development opportunities and the chance to work with a talented bunch of creatives and global brands. We're open to applicants with varying levels of experience. Looking for a team player who is content to be well paid for doing a job they love in a creative environment.

Interested? Please send your CV to [email protected]