Company

This business is a leading Australian-owned provider of integrated facilities solutions, with a strong focus on electronic security. Their specialist division delivers advanced CCTV, access control, alarms, and intercom systems. They service major sectors nationwide with a focus on innovation, reliability, and customer service.

Located in the inner suburbs of Melbourne CBD, this role offers a guaranteed career path for all staff with career ambition.

Position

Due to continual growth, the position of Senior Service Coordinator is now available.

This position will hold a vital role in the field service team and reports directly to the Head of Technology.

In this role, you will be responsible for and carry out the below:

• Scheduling, despatch and coordination of security technicians
• Work closely with customers as well as both internal & external stakeholders
• Inbound and outbound contact via phone and email
• Resolving enquiries and communicating with customers on the progress of job requests
• Providing and approving invoices, processing payments
• Customer portal management

Benefits

• $90k-$100k base salary (negotiable on experience)
• Company phone and laptop
• Use of company vehicle
• Work/life balance - no weekend work
• Genuine career scope
• Located in Melbourne's inner suburbs

Candidate

To be considered for the position all candidates must have the below experience and skills:

• Previous experience in a Service Coordinator or similar role
• Experience in relatable industry - Electronic Security, Fire, HVAC
• SimPro experience advantageous
• Product knowledge of security products not essential but highly desirable
• High level of accuracy, strong attention to detail and good organisational skills
• Ability to work autonomously and as part of a team

Please note, this role is based in Melbourne, VIC.

If you have the above criteria apply below, or phone Guy on (07) 3172 2074 for more Information.