About the Employer

KBC NSW Pty Ltd operates an indoor badminton and sports facility catering primarily to Mandarin-speaking customers in the Sydney region. The business provides venue hire, equipment rental, and recreational sport services to families, community groups, and corporate clients.

Primary Purpose of the Role

The Office Manager will organise and control the administrative functions, financial processes, and personnel coordination required for the efficient day-to-day operation of KBC’s court facilities. This includes managing office resources, overseeing accounting and payroll systems, ensuring compliance, and liaising with clients and staff.

Key Duties and Responsibilities

●Contribute to strategic planning and ongoing review of office operations, setting service priorities and compliance standards.

●Supervise and allocate administrative resources, scheduling and assigning work to part-time or casual team members.

●Oversee client booking systems, court allocation, invoicing, payment tracking, and reconciliation of accounts.

●Maintain accurate financial records, generate monthly income and expenditure reports, and assist with BAS preparation.

●Liaise with external accountants, suppliers, and equipment vendors to ensure business continuity.

●Monitor inventory and coordinate ordering of office supplies and sports equipment.

●Ensure that the business complies with workplace health and safety regulations, and applicable government requirements.

Support payroll processing, timesheet approvals, and onboarding of new employees or contractors.

●Provide bilingual communication (Mandarin-English) support to KBC’s Chinese-speaking clientele, including dispute resolution and client service escalation.

●Develop and implement office procedures, improving operational efficiency and client satisfaction.

Key Selection Criteria

Essential

●Completion of an AQF Bachelor or higher (Bachelor or Master’s degree in Accounting, Business, or Management)

●At least one year’s experience in an administrative or bookkeeping role within a small-to-medium business

●Demonstrated ability to independently manage business systems and workflows as well as human resource, recruitment, and people’s management

●Proficiency with financial tools such as Excel, MYOB/Xero, or similar

●Fluent in Mandarin and English, with experience serving Mandarin-speaking clients and willingness / experience to lead and generate business development and marketing / sales of the business

●Strong organisational, multitasking, and interpersonal skills

Desirable

●Prior experience working in a sports or recreation business

●Familiarity with ATO reporting requirements (e.g., GST, PAYG)

●Understanding of Australian workplace laws and award conditions

Reporting Structure

Reports directly to the Director

Supervises administrative support and casual front desk staff