We're Hiring: Part-Time Account Coordinator (Client Success Focus)
Location: Port Melbourne
Employment Type: Permanent Part-Time
Compensation: Base + KPI-Based Bonuses + Commission Opportunities
Industry: B2B Services / Scent Marketing

About the Role

We’re looking for a driven and personable Account Coordinator to join our team in a permanent part-time capacity. In this client-facing role, your primary responsibility will be to retain and grow a portfolio of accounts by building strong relationships, managing client needs, and identifying upsell opportunities.

You won’t be handling logistics or technical service — our dedicated operations team takes care of that. Your focus is on making clients feel supported, valued, and excited to continue working with us.

Key Responsibilities

Manage a portfolio of low to mid-tier client accounts

Act as the main point of contact for your clients, providing exceptional support

Build and maintain strong client relationships through regular communication

Proactively identify client needs and facilitate upsell or renewal discussions

Liaise with internal teams (e.g., Operations, Billing) to ensure seamless service

Process onboarding and cancellations

Track client satisfaction and take action to address concerns

Meet and exceed retention and engagement KPIs

Who We’re Looking For

This role is ideal for someone with a customer-first mindset who enjoys building rapport and solving problems.

You’ll thrive if you are:

Personable and engaging – a great communicator who clients enjoy speaking to

Detail-oriented – organised and efficient with admin and follow-ups

Proactive and solutions-focused – you take initiative and follow through

Critical thinker – able to balance client satisfaction with commercial needs

KPI-driven – motivated by goals and performance bonuses

Experience in account coordination, customer service, or client success is a plus — but we’re also open to individuals looking to build experience in a supportive environment.

What We Offer

Permanent part-time role with flexibility

Supportive and collaborative team culture

Clear KPIs and bonus/commission tied to retention and upsell performance

Hands-on training and career progression opportunities

Exposure to a fast-growing, innovative business

Ready to apply?
Send your CV and a short cover letter to [Insert Email]. We’re reviewing applications as they come in — don’t miss your chance to join the team!

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