About AC3

At AC3, our purpose is simple but powerful: make technology real. As Australia’s leading secure multi-cloud solutions provider, we help over 700 enterprise clients including more than half of the NSW State Government translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we provide full-stack solutions to consult, build, run and optimise IT environments.

Australian-owned and values-led, we operate from Sydney, Melbourne and Auckland, and we’re proud to rank #4 on Australia’s Best Places to Work list. At AC3, you’ll work with smart people, brilliant tech, and clients that genuinely value innovation. Our culture? It's built on trust, ownership, bold ideas and a good dose of fun.

About the Role

We’re on the lookout for a detail-driven, process-focused Asset & CMDB Configuration Coordinator to join our Service Management team. You’ll be the guardian of our configuration and asset data, working closely with internal teams, customers, and suppliers to ensure data accuracy, process integrity, and operational excellence.

This role plays a key part in maintaining the configuration management database (CMDB) and asset register, supporting customer outcomes, driving continual service improvement, and enhancing governance across our managed IT environments.

What You’ll Do

Maintain the CMDB and asset register in line with internal and customer processes

• Process approved updates to configuration items (CIs) and hardware/software assets
• Monitor the quality of CMDB updates from both manual and automated data sources
• Generate configuration and asset reports, trends, and technical analyses
• Support audits, workshops, and internal improvement initiatives
• Assist with SOPs, process development, and training delivery for internal teams
• Actively engage in internal and external service management communities and meetings
• Support continual improvement and help evolve the CMDB maturity roadmap

What You Bring

• 2+ years’ experience in ITIL-based configuration or asset management in a complex IT environment
• Proven customer service experience and ability to thrive under pressure
• Strong communication skills - written, verbal, and collaboration
• Self-motivated, analytical, and proactive with a detail-oriented mindset
• Working knowledge of Microsoft Office suite; experience with ServiceNow a strong plus
• Broad knowledge of ICT systems, including cloud technologies and infrastructure
• Familiarity with ITSM tools, discovery platforms, or service integration models (SIAM) is desirable
• Tertiary qualification in IT or Business Management
• ITIL Foundation certification (v3 or later) required; intermediate certs a plus

Why Join AC3?

Work Wise. Work Humble. Work Honest. These aren’t just words. They’re the pillars of our culture and how we show up for each other and our customers every day. At AC3, you’ll be empowered to innovate, trusted to lead, and supported to grow.

And enjoy real perks like:

• $85,000-$90,000 Base + Super + Bonus
• Hybrid work flexibility
• Modern CBD offices (Sydney & Melbourne)
• Ongoing career growth and mentorship
• Discounted lifestyle services, novated leasing, and health insurance
• People-first culture and real recognition

Ready to Make Technology Real?

If you’re a process-driven professional who’s passionate about systems, accuracy, and customer value — apply now and help us keep the backbone of our services rock solid.