The Administration & Technical Support Officer is responsible for providing high-quality customer service, administrative support, and technical assistance at Williams Auto Electricians.

Main Duties and Responsibilities:

Customer Service & Administration:

Receive, record, and respond to customer inquiries professionally and promptly via various channels (written, phone, and face-to-face).

Process interlock paperwork and bookings.

Ensure participant accounts are accurate and produce reports regularly.

Provide administrative support for accounts and assist with the preparation of technical documentation.

Technical Services & Support:

Service, maintain interlock devices as per company procedures and industry standards.

Provide technical support and troubleshooting assistance to customers.

Train customers on the correct usage of interlock devices and technical procedures.

Conduct quality checks to ensure compliance with regulatory requirements.

Maintain and update technical documentation and troubleshooting guides.

Inventory Management & Reporting:

Track stock levels, order necessary equipment, and ensure accurate recording of all tools and devices.

Produce reports on technical performance, inventory status, and service metrics.

Compliance & Operational Duties:

Adhere to all company policies, including workplace health and safety standards.

Conduct activities following the Quality Management System.