Title: Venue Manager
Location: Golden Fleece Hotel, South Melbourne
Employment Type: Full-time

Golden Fleece Hotel, an enchanting oasis in the heart of South Melbourne, where the spirit of Santorini comes to life! We're a Greek-inspired venue seeking a dedicated Venue Manager to oversee and enhance operations. Our two level venue offers restaurant service, functions and events. If you thrive in a fast-paced environment and are committed to leading a team of legends and delivering outstanding customer experiences, we want to hear from you!

Key Responsibilities:

Foster fun, inclusivity, community, creativity and authenticity!

Maintain high levels of customer service. Monitor and report on customer experiences for continuous improvement

Train and develop staff by coordinating with external stakeholders for product & service training

Complete management checklists to ensure operational efficiency

Ensure food & beverage quality control measures are consistently upheld and work with the Head Chef on improvement action plans

Manage systems & manuals to standardize operations

Oversee venue maintenance management and budgeting

Report directly to Directors on venue performance

Maintain liquor licenses, planning permits, and all compliance documents

Oversee venue aesthetics and ensure an inviting atmosphere inspired by Greek hospitality

Maintain, update, and ensure compliance with cleaning, opening, and closing checklists

Supervise managers and supervisors to uphold responsibilities and measure performance

Conduct staff performance reviews and final weekly sales spreadsheet checks (wages, cash, invoices, and costs)

Develop strategies to maximize revenue, spend per head, and overall profitability

Generate sales leads and contribute to the sales system

Maintain strong communication with the kitchen and marketing departments

Take lead of Lightspeed and MeandU, including new item entry, menu design and reporting

Write rosters 2 weeks in advance, taking into account all requested leave, labor budgets and nightly bookings

Build rapport with suppliers

Ensure effective staff management, including recruitment, job postings, interviews, and selection

What We’re Looking For:

A love for hospitality

Proven experience in venue management

Strong leadership and people management skills

Excellent organizational and problem-solving abilities

Ability to multitask and thrive in a high-pressure environment

Strong financial and budgeting skills

Effective communication skills across all levels

Why Join Us?

Opportunity to work in a vibrant, Greek-inspired venue in South Melbourne

Competitive salary and performance incentives

Supportive and growth-oriented work environment

Career development and training opportunities

If you have the experience and passion to drive excellence in hospitality, apply now to join the Golden Fleece Hotel team!