Title: Venue Manager

Position Overview:
The Venue Manager plays a pivotal role in ensuring the smooth and efficient operation of the restaurant. You will be responsible for overseeing daily operations, maintaining ambitious standards of service, and contributing to the overall success and profitability of the business.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• Manage day-to-day restaurant or venue operations, including staff scheduling, inventory management, and quality control.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Uphold and enhance the venue's reputation for excellence in food, service, and ambiance.

• Recruit, train, and motivate a team of dedicated staff members, including servers, chefs, bartenders, and support staff.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.

• Ensure an exceptional guest experience by consistently delivering outstanding customer service.
• Address customer feedback and concerns promptly and professionally.
• Implement strategies to enhance customer satisfaction and loyalty.

• Develop and manage budgets, controlling expenses while maximising revenue.
• Monitor and analyse financial performance, identifying opportunities for cost savings and revenue growth.
• Implement pricing and menu strategies to optimise profitability.

• Plan and execute special events, promotions, and marketing initiatives to attract and retain customers.
• Collaborate with the marketing team to create and implement marketing campaigns that drive business growth.

• Oversee inventory levels and procurement of beverages, and supplies.

• Generate regular reports on key performance indicators and present findings to senior management.
• Utilize data and feedback to make informed decisions and improvements.

• Operational Leadership:
• Team Management:
• Customer Experience:
• Financial Management:
• Events and Marketing:
• Inventory and Supply Chain Management:
• Reporting and Analysis:

Key Performance Indicators

• Accurate forecasting
• Achieving budget
• Customer feedback

Skills & Experience

These are the desired skills and experience for this role:

• Minimum of 2 years in a senior management role within a high-volume bar or hospitality environment, ideally with a premium venue experience.
• Demonstrated ability to cultivate a VIP guest experience, with a deep understanding of delivering luxury service that exceeds expectations.
• Expertise in curating and managing premium cocktail, wine, and spirits menus, including an understanding of current and emerging trends in the beverage industry.
• Track record of driving venue profitability through strategic pricing, upselling, and innovative promotions while maintaining brand integrity.
• Experience in hiring, training, and developing a high-performing team, with a focus on mentoring staff to deliver consistent service excellence.
• Ability to plan and execute high-profile events, from concept to completion, ensuring seamless coordination with marketing and operations teams.
• Understand budget management, cost control, and P&L analysis, with the ability to make data-driven decisions to optimize operational efficiency.
• Proficiency in using POS systems, reservation software, and analytics tools to optimize operations, track performance metrics, and enhance the guest.
• Ability to represent the venue and brand both internally and externally, cultivating relationships with guests, suppliers, and media.

Behavioural Capabilities

• Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration. Establishes credibility and uses compelling insights to appeal to others’ needs and persuade them to a different point of view; navigates political situations and negotiates to gain agreement from others and achieve desired outcomes.