Who we are

Ghanem Group is a pioneering, award-winning, family-owned hospitality group with a 45-year history in Queensland and Victoria. Ghanem Group has grown fastidiously to where it is today and has its sights set firmly on the role it will continue to play in the future of Australia’s exciting and evolving hospitality landscape. The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues.

Opportunity

Le Bon Ton is a taste of New Orleans BBQ glory. Nestled in the backstreets of Collingwood and conveniently accessible to public transport, Le Bon Ton's menu leans into utilising our smokehouse and celebrating classic cocktails done well. With our Head Chef Mertcant Dogusgen (ex-Attica) at the kitchen helm and a stunning beer garden at the back, Le Bon Ton is a venue much loved by Collingwood locals.

We are seeking a passionate and people-focused Assistant Venue Manager at Le Bon Ton to join our growing team. As a key member of the management team, you will support the Venue Manager in planning, organising, and coordinating staff and resources to ensure a seamless and profitable operation. Previous experience as a Duty Manager or Restaurant Supervisor is essential for the Assistant Venue Manager role. We are also excited to offer opportunities for talented individuals seeking positions as Duty Managers or Restaurant Supervisors within our teams.

Key to your success will be your demonstrated experience in the following areas:

Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business

Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time

Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed

Manage the arrival and service of noted VIPS to the venue

Investigate and resolve customer complaints regarding food/beverage quality and service

Prepare employee rosters, allowing for employee leave or planned absence

Coach, motivate, monitor, and manage the team’s performance

Communicate business goals to employees, providing additional training if required

Work closely with the Head Chef and Venue Manager to promote menus and wine/beverages to complement menu items and train front-of-house staff for the presentation to customers

Provide support to the operation’s sales and marketing team on restaurant activations

Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.

Any other duties within your capability as directed by the Venue Manager

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

Demonstrated experience in a similar role for a similar size venue

Solid and proven leadership experience

Proven skills and experience with POS and common rostering systems

Strong communication and interpersonal skills

Excellent customer service skills

Able to work well under pressure

Ability to build relationships with a variety of internal & external contacts

Decisive and able to make difficult decisions

Unquestionable commitment to confidentiality, professionalism, targets and systems

Offer
You will be joining a company that wants you to succeed, we offer:

A structured 38-hour work week with breaks.

Attractive remuneration package comprised of a generous base salary plus Super.

Work under industry leaders with unparalleled mentorship to foster your growth.

Career progression opportunities with exciting Ghanem Group projects in 2025.

Generous staff discounts across all Ghanem Group venues for you and up to 3 guests.

To learn more about this role, submit your application.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Melbourne, VIC