About the role

The Quality, Safety & Risk Compliance Coordinator provides essential oversight, compliance management, risk mitigation, continuous quality improvement, and comprehensive data management support to the QSR team and operational divisions. This role is pivotal in collating, organising, analysing, and reporting critical data related to quality outcomes, safeguarding protocols, and regulatory compliance whilst driving evidence-based continuous quality improvement activities. The position ensures accurate and timely reporting to the NDIS Commission and leads risk management, quality enhancement, and compliance initiatives across the organisation.

About you

An experience individual who can demonstrate awareness, understanding related to NDIS, who can provide comprehensive administrative support to the QSR team, who can undertake the tasks and responsibility with audit requirements.

• Review, maintain, and enhance daily incident reporting processes, NDIS Commission incident reporting protocols, and restrictive practices reporting requirements
• Develop, implement, and monitor sophisticated Clinical Risk, Continuous Quality Improvement, Work Health and Safety, and Restrictive Practices Registers
• Conduct comprehensive consultation and provide expert recommendations on complex quality and practice issues to the Quality, Safety and Risk Manager, supporting evidence-based decision-making processes
• Support innovative programmes to review, develop, test, and implement enhanced quality work practices and streamlined business processes
• Provide authoritative advice and ongoing support to management and staff on quality assurance, safety protocols, and compliance-related matters, ensuring organisational capability and competence

In addition, you will be able to demonstrate:

• Relevant tertiary qualification or equivalent experience (disability / ageing / mental health / youth or relevant discipline)
• Demonstrated knowledge and experience supporting people with complex support needs.
• High level verbal and written communication skills, with the ability to confidently deliver effective and engaging group and 1:1 training and develop high quality written training materials.
• Experience in delivering continuous quality improvement actives, the provision of effective feedback, and the development of compliance resources.
• Proficient computer skills with experience using Microsoft Office and other systems and databases and ability to quickly learn new systems.

Why work with us?

Carpentaria employs evidence-based practice, with research driving continual innovation and growth. Staff have access to comprehensive training and skill development as well as regular upskilling opportunities and ongoing specialist disability training, including positive behaviour support, person-centred active support and risk management.

We value our teams, and our employees enjoy a range of benefits including:

• Competitive salary
• Salary packaging available (equivalent of up to $6,400 additional net salary)
• 5 weeks annual leave per year + 17.5% leave loading
• Flexible work options
• Ongoing professional development and career progression opportunities
• Access to employee discounts and wellness benefits
• Access to free confidential counselling and support via our Employee Assistance Program (EAP)
• Sit-stand workstations with dual screens
• On-site café and free on-site parking at Harry’s Place
• Work satisfaction - love what you do and why you do it!

How to apply

To apply, please submit your resume and a one-page cover letter outlining your skills and experience and why you think you will be a great fit for our team via the apply button.

We are committed to creating a workplace culture that embraces diversity, equity and fairness and is safe, inclusive, and collaborative. We welcome and encourage applications from people of all abilities, the LGBTQ+ community, and Aboriginal and Torres Strait Islander peoples. Please note that a secondment opportunity may be available for the preferred candidate.

For further information about the role, please contact Sharni Cardona at [email protected] or phone: (08) 8920 9400.