Vacancy Number

ER2032

Position Title

Senior Workforce Program Officer

Employment Status

Permanent, Full Time

Department

Strategy, People and Performance

Location

Bundall Precinct

Award Classification

Stream A, Level 7

Salary

$122,113 - $129,262 per annum, plus superannuation

Hours

40.00 hours per week

About the team

You’ll be joining a passionate, high-performing team of Senior Workforce Program Officers and dedicated support staff, led by the Coordinator of Workforce and Talent Programs. We’re a fun, dynamic, and collaborative team that thrives on creativity, innovation, and making a real impact. Our future-focused mindset and strong team spirit make this a great place to grow, contribute, and enjoy the work you do.

Together, we design and deliver workforce programs – helping to shape a thriving, inclusive, and high-performing organisation. We support each other, celebrate wins, and bring energy and purpose to everything we do.

About your new role

As the Senior Workforce Program Officer, based in Bundall – Gold Coast, you will be responsible for leading the development, implementation and management of comprehensive workforce, talent and people programs and initiatives that align to City strategies and operational plans. The bespoke programs are developed to drive enhanced employee engagement and organisational performance.

This is a high-impact role where your expertise will influence city-wide initiatives, elevate employee engagement, and cultivate a high-performing, future-ready culture. You’ll work closely with senior executives and cross-functional teams to craft innovative, evidence-based programs that position the City of Gold Coast as an employer of choice – locally and nationally.

As a key member of our Workforce and Talent management team, you’ll operate with autonomy, act as a trusted advisor on workforce strategy, and drive continuous improvement through research, insights, and recommendations. This is an opportunity to lead with purpose, innovate for our future, and thrive in a dynamic City known for its lifestyle, growth, and ambition.

What you’ll be responsible for:

• Design and deliver tailored workforce programs that align with organisational goals to support long-term talent engagement.
• Manage end-to-end workforce program projects, from concept development and stakeholder consultation through to successful implementation, evaluation, and continuous improvement.
• Champion diversity, equity, and inclusion across all workforce initiatives.
• Collaborate with internal and external stakeholders to align workforce programs with organisational priorities, support strategic initiatives, and drive engagement across the City.
• Provide education and guidance to support alignment with HR frameworks and programs.
• Contribute to broader Chief People Office strategies and initiatives as required.
• Critically analyse workforce data and employee feedback to generate insights and inform strategic decision-making.
• Develop reports, briefing notes, presentations and communication plans to support program transparency, stakeholder engagement, and strategic alignment.
• Monitor budgets and manage resources effectively to ensure timely and cost-effective delivery of programs.

We're looking for people who have:
• Demonstrated knowledge and experience in managing workforce projects and initiatives, with a strong drive to make a difference and lead positive change.
• Broad generalist HR experience, with a proven track record of contributing to the successful delivery of people-related projects.
• A continuous improvement mindset, with a focus on enhancing workforce programs, initiatives, and processes.
• Strong business acumen with the ability to align workforce strategies to organisational goals and deliver measurable outcomes.
• Excellent interpersonal and communication skills, with the ability to build strong relationships, collaborate effectively, and engage a diverse range of stakeholders.
• Bachelor of Business (Human Resource Management) or 5+ years equivalent knowledge and experience.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

Personal and professional development courses

Access to 350+ fitness facilities through Fitness Passport

4 free confidential counselling sessions a year for you or an immediate family member

1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Rhiana Schulz

Contact Number

0466 431 860

Closing Date

Monday 28th July 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.