We’re looking for an experienced and practical project lead who understands the realities of service delivery and how to implement improvements that stick. As Senior Project Officer – Families Programs QLD, you’ll work closely with the General Manager to roll out high-impact initiatives that strengthen day-to-day service delivery, lift practice quality, and support our frontline teams to deliver their best.

This is a hands-on role where you’ll turn priorities into action, helping embed consistent, evidence-informed practice, supporting policy and system updates, mentoring staff, and identifying what’s working (and what needs fixing) across our programs.

About Infinity Community Solutions Ltd (ICS)

ICS is a boutique, secular, social purpose organisation delivering high-quality, evidence-informed services across Queensland and South Australia. We specialise in trauma-informed child and family services, including Out-of-Home Care, Family Support, and Disability Supports.

Our work is values-driven, outcomes-focused, and built on ethical, reflective practice. We believe in professional rigour, cultural humility, and making a meaningful difference, together.

About the role

The Senior Project Officer – Families Programs QLD is a collaborative, delivery-focused role that supports operational excellence across child and family service streams. Working closely with the General Manager, this role leads key initiatives that enhance service delivery, strengthen practice quality, and build staff capability.

With a strong emphasis on implementation and integration, the role coordinates quality improvement projects, supports policy and systems updates, contributes to compliance and evaluation processes, and helps ensure that practice is consistent, evidence-informed, and responsive to the needs of children, families, and communities.

The role sits at the intersection of service delivery, quality assurance, and capability building - working across teams to embed improvements that are practical, sustainable, and aligned with ICS’s therapeutic and culturally responsive approach.

Key focus areas:

Leading and managing projects that improve day-to-day operations and enhance the quality of frontline practice.

Translating strategic priorities into practical, tangible, real-world improvements

Supporting the integration of updated policies, procedures, and practice frameworks

Contributing to risk management, compliance, and service evaluation

Leading quality improvement activities across Families Programs (QLD)

Monitoring, interpreting, and using data from service delivery, compliance, and audits to inform improvements and decision-making

Supporting staff and leaders through mentoring, guidance, and capacity building

Developing resources such as practice tools, training materials, and implementation plans

Promoting inclusive, culturally safe practice across all workstreams

What’s in it for you?

Full-time, permanent role with competitive salary

Salary packaging available to boost your take-home pay

Work in a values-led, trauma-informed organisation

High-impact role with visibility across the organisation

Supportive team culture with strong practice and quality focus

Access to professional development and learning opportunities

EAP and wellbeing support

Who we’re looking for:

Tertiary qualified in Social Work, Psychology, Human Services, or a related field

At least 5 years’ experience in the human services sector, including child and family services

Demonstrated experience leading strategic or operational projects in community services

Strong understanding of trauma-informed and culturally responsive practice

Experience mentoring others and leading change through influence

Ability to work across teams and interpret service data to inform improvements

Clear, confident communicator with great writing and reporting skills

Able to manage competing priorities with professionalism and care

Current Driver Licence and eligibility for relevant checks (e.g., Blue Card)

Desirable but not essential:

Experience with models such as Family Partnership, Safe & Together, Sanctuary, TCI or TBRI

Experience in Out-of-Home Care, Family Support, or Domestic and Family Violence services

Knowledge of Aboriginal and Torres Strait Islander cultures and communities

How to apply
To apply, please submit a brief cover letter (max 2 pages) outlining your interest in the role and your relevant experience, along with your current resume.

Applications close 5pm, 28 July 2025 - but don’t wait. We will be reviewing applications and interviewing as they are received.

Infinity Community Solutions Ltd encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from all backgrounds and identities. We value people who bring the right values and commitment to making a real difference.

Only shortlisted applicants will be contacted.