If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.

About Independence Australia
Independence Australia Group is a social enterprise that provides choice for people with a disability or other personal need, enabling them to regain and retain their independence within an inclusive community.

As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with a disability.

About the role
As a Customer Service Supervisor in our dynamic and diverse call centre, you’ll play a key leadership role supporting our customers. As a leading supplier of continence aids, wound care, nutrition, skin care, mobility and daily living aids, we value empathy, efficiency, and innovation in service delivery. You will guide and support a high-performing team to ensure consistently excellent service experiences.

• Lead and inspire a diverse team in a fast-paced, high-volume call centre where your leadership directly impacts customer satisfaction and team success
• Support and coach team members, helping them grow through regular feedback, mentoring, and encouragement
• Drive service excellence by monitoring performance, ensuring KPIs are met, and delivering consistently high-quality support to our customers
• Manage the day-to-day including rosters, priorities, and workflows to keep operations smooth and efficient
• Create a positive, inclusive culture that values respect, accountability, and continuous improvement
• Centrally located in West Footscray!

About You

• You have at least two years’ experience supervising a customer service team, ideally in the healthcare or disability sector
• You’re a confident and supportive leader, skilled in coaching, performance management, and lifting team capability
• You have excellent communication and time management skills, and you’re comfortable managing a wide range of staff personalities
• You’re tech-savvy, confident using the Microsoft Office Suite (especially Excel), and quick to pick up new systems
• You’re a collaborative team player who leads by example, shares knowledge openly, and thrives in a diverse, inclusive workplace

Why work with us
As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• Access salary packaging benefits to increase your take home pay by reducing your taxable income
• Lifestyle friendly benefits such as purchasing additional leave and time off in lieu of overtime
• Leave the car at home and get to work by public transport or park in our private carpark
• We pay your Superannuation fortnightly to help grow your super balance faster
• Supportive and inclusive team environment, and modern offices

Work with Purpose
Are you looking for a rewarding career that makes a positive impact on people’s lives? Join the Independence Australia Group team to help thousands of Australians living with disability and personal need lead fulfilling and independent lives.
Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• Customer Centric: Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• Strive for Excellence: We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness.

For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.