Job Title: Customer Service Representative
Salary: $34.58 per hour
Location: National Drive, Dandenong South (brand new facility)
Hours: 9:00 AM - 5:00 PM, Monday to Friday (37.5 hours per week)

Role Overview

We are seeking an experienced Customer Service Representative to join our team in a dynamic corporate environment. This role involves providing excellent customer service support to both internal and external clients, managing inquiries across multiple channels, and collaborating closely with team members to deliver timely and effective solutions.

Key Responsibilities

Handle incoming and outgoing customer calls and emails promptly and professionally

Respond to customer inquiries within 24 hours and ensure timely follow-up

Address customer concerns, issues, and complaints with tact and diplomacy

Organise, file, and archive customer service documentation accurately

Escalate product quality or service issues to the relevant internal teams

Work towards meeting and exceeding key performance metrics

Comply with company policies, quality standards, and procedural requirements

Required Skills and Experience

Minimum 3 years of corporate or departmental customer service experience handling multiple communication channels (phone, email, etc.)

Experience with SAP or other ERP systems is essential

Strong typing skills with accuracy and proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills, including active listening and problem-solving abilities

Ability to handle challenging customers calmly and professionally

High attention to detail and ability to learn complex product information

Australian citizen, permanent resident, or holding Protection/Asylum status

Personal Attributes

Reliable, self-motivated, and able to work independently or as part of a team

Strong organisational skills with the ability to manage multiple tasks simultaneously

Focused, driven, and committed to delivering exceptional customer service

If you meet the above criteria and are looking for a stable, rewarding opportunity to grow your customer service career, we encourage you to apply.