About Us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne’s inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our 2024 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples and we continue to build healthier lives through compassion, collaboration, and community-led care.

What you will be doing Key Responsibilities

We are seeking a customer service champion with exceptional customer service and interpersonal skills to offer a friendly and welcoming service to all of our customers who attend the Richmond Urgent Care Centre.

This role requires working Wednesday and Thursday evenings 15:00- 22:00.

Candidates must possess excellent organisational skills, great attention to detail and the ability to provide efficient administrative support to the team and provide customers with information about the services and activities offered by AccessHC. Our workplace culture is vibrant and we offer opportunities for career progression, work life balance and flexible working.

The Richmond Urgent Care Centre (UCC) aims to assist community members of all ages suffering from urgent, non-life-threatening injuries or illness to obtain fast, priority care. These services are expected to provide comprehensive care to patients and to avoid long wait times in public Emergency Departments. This service will be available to support St Vincent’s Public Hospital Emergency.

• Assist customers to connect with our services directly or by referring them to the appropriate team
• Provide administrative support to the team and maintain strict confidentiality
• Arrange and co-ordinate interpreting/translating services when required
• Book and rescheduling appointments for customers attending our premises in person
• Collect and processing payments and claims for services delivered

What you will bring Key Selection Criteria

The skills and experience you will bring to this role as the successful candidate you will have: Key Selection Criteria

• A passion to deliver an exceptional customer service engagement with all customers
• Engaging warm personality with the ability to quickly build rapport
• Emotional intelligence
• Organised with strong attention to detail Strong problem solving and negotiation skills
• Demonstrated ability to work independently and in a team environment
• Experience in using Microsoft Office Suite essential, and other relevant software applications desirable i.e. TRAKCare, Pracsoft, HICAPS, Medical Director Clinical or Titanium
• Customer Service training from hospitality and telecoms desirable

Access Health and Community Culture & Benefits

At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.

The position encompasses an extensive range of benefits that are on offer:

• A truly supportive and valued based culture and engaged workforce
• A culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• An authentic focus on staff wellbeing and health- Employee Assistance Program (EAP)
• A commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave Loading
• Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

If this position resonates with you and you are passionate about working alongside a collaborative and supportive team, please forward your resume and a cover letter addressing the key selection criteria. Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Please reach out to for further information and/or the opportunity to discuss this role please email: Customer Service Manager, Corinna Lefevre. Email: Corinna. [email protected]

Applications close DATE: 8 July 2024

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices