Practice Support Engagement Officer

Location | Newcastle
Hours | Full time ongoing (1.0FTE, 38 hours/ week) until 25 September 2026*
Full time Equivalent Salary | $83,512.03 - $91,947.73 + 12% super + salary packaging
Application close date | 9am Thursday 7th August

Why work for us?
We are a values-driven organisation, proud of our culture and the benefits we offer. Our team is passionate about delivering innovative, locally relevant solutions that improve health outcomes in our communities. Our recognition as an Employer of Choice by the 2024 Australian Business Awards and Hunter Business awards highlights our commitment to fostering a stimulating and supportive work environment.

We offer a great range of benefits, including:

• Salary packaging up to $15,900 + $2,650 for entertainment
• Hybrid work (up to 60% from home)
• Generous leave – 5 additional days for family/community, 3 over Christmas and the option to purchase extra leave
• Health and wellbeing perks – EAP, Fitness Passport, Pride in Health and wellbeing membership
• Professional development, driver training and collaboration with passionate professionals.

About the role
The Practice Support Engagement Officer will work as part of Practice Support team and is responsible for engaging with and supporting Primary Health Care Providers in a range of PHN activities aimed to support locally relevant, effective, and efficient health care services for the population.

The role will be responsible for delivering initiatives aimed to supporting general practice businesses meet current standards, adapt to changing priorities, maintain awareness of best practice principles across the primary health care sector, including for integrated care, digital health, opportunities for partnerships, networking, clinical and non-clinical team development, models of care, and as sought by the Department of Health, Disability and Ageing.

The position will utilise practice visit and virtual support model which is based on best practice customer relations management principles working in-line with the on-demand support model and planned engagement strategies. Each PSEO will provide generalist support to the healthcare providers including around their area of interest.
The Practice Support Engagement team assists the strategic objectives of the PHN by supporting Primary Health Care Providers to improve equitable access to high quality health care for all people in our communities.

The successful candidate will have:

• Advanced interpersonal and relationship management skills including a positive attitude, emotional intelligence, collaboration, decision making, networking, motivation, teamwork, collaboration, negotiation
• High level of organisational skills
• Understanding of primary health care and current health care trends and community issues in the Australian context

How to apply

• Address the selection criteria (both essential and desirable) in your cover letter.
• To view the Position description, select “Apply” which will redirect you to another page where you can view as a hyperlink on the right-hand side under details.

For more information, please contact Donna Block, Team Leader, Practice Support – Engagement on 0438 112 593.

Our commitment to diversity
We believe that our differences are what make us great. Whatever our race, gender identity, intersex status, ability, religion, beliefs, or sexual orientation. We are on our journey to continuously work to call out bias and celebrate workplace inclusion as guided by our Diversity, Inclusion and Belonging strategy.

Additional Information
*PHN's have been funded by the Department of Health, Disability and Ageing. since 2015. All roles at our PHN are maximum-term and linked to our funding contracts with the Department of Health. This is a maximum term contract until 25 September 2026 and any contract extensions are dependent on ongoing funding.
**Salary: This role is classified as Grade F – J within our Enterprise Agreement and the rate will be dependent on skills and experience/qualifications. New appointments are generally between grade F-H.