Member Support Officer

Full-time

Sydney based

3 days in the office and 2 days working from home, reporting to the Member Services Manager.

We’re looking for a motivated and people-focused Customer Service Professional to join our Member Services Team.

If you are passionate about:

• working within a highly supportive values-driven organisation,
• supporting customers and learning about the legislation that affects them,
• being a strong team player, and,
• contributing to APCO’s work,

Then please read on as you may be the right fit for this varied, hands-on role.

Note that to be considered for an interview, you are required to answer the screening questions.

About APCO

The Australian Packaging Covenant Organisation (APCO) aims to reduce the environmental impact of packaging in Australia by working with governments and businesses to achieve a circular economy for packaging.

The Role

As a Member Support Officer, you are our brand ambassador, engaging and delivering exceptional support to our members throughout their sustainable packaging journey.

You help Members meet their goals, enhance Member compliance, satisfaction, and retention to support the development a circular economy.

Your efforts ensure Members are equipped with the resources, guidance, and tools they need to lead the way in creating a more sustainable future for packaging in Australia.

Key Responsibilities:

• Provide timely, accurate, and helpful responses to existing, prospective Members and stakeholders from all channels, ensuring they feel supported and valued in their engagement with APCO.
• Proactively assist Members in understanding and meeting compliance obligations, offering clear guidance and practical resources via phone, email and meetings.
• Identify needs for, and promote Members use of, APCO resources, programs, case studies, and success stories to inspire and empower Members to lead in sustainable packaging.

We are seeking someone with:

• A commitment to sustainability, sharing enthusiasm for contributing to a more sustainable future.
• A customer-centric mindset with the ability to actively listen to deliver exceptional support and solutions.
• Proactive problem-solving skills, with high attention to detail, ensuring accurate record-keeping and quality administrative outputs.
• Strong collaboration and teamwork skills, be able to work effectively with internal and external stakeholders
• A growth and learning orientation, demonstrating curiosity and a commitment to personal and professional development.
• Proven experience in responding to inquiries, resolving issues, and maintaining positive relationships
• Skills in data & record management, excellent written and verbal communication skills, with strong time management skills

You will be a great candidate of you have:

• Familiarity with CRM systems (Salesforce or similar tools) is desirable. with experience in a member-based organisation
• Experience in understanding and communicating compliance or regulatory requirements
• Knowledge or interest in the packaging industry, sustainable practices, and the circular economy is a plus.

Please apply with your cover letter and resume.