EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

In the newly created role of Product Support Specialist within the Mutual Benefits team, you'll play a pivotal role in supporting and evolving our suite of Mutual Benefits products. This dual-purpose position combines administrative support with subject matter expertise, ensuring both operational excellence and strategic enhancement across our customer offerings.

You'll provide hands-on support across a broad range of platforms and tools, including the Learning Management System (LMS), EMlearning courses, SCORM-based content, risk and safety platforms, health and wellbeing resources, and EML Offers.

You will also work closely with our operational teams to support non-account managed clients, helping them navigate and access the right products and solutions that drive workplace education, injury prevention, return to work, and overall wellbeing.

This will be a full time, 12 month contract position based in the Sydney office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Provide day-to-day administrative and operational support across the full Mutual Benefits product suite, including our Learning Management System (LMS), EMlearning courses, health and safety tools, and other customer-facing platforms.
• Monitor product usage and customer feedback to identify trends, insights, and opportunities to improve user experience and drive increased engagement.
• Collaborate closely with the Product Owner to refine and scale product offerings in line with changing customer needs and business priorities.
• Contribute to the continuous improvement of our product suite by assisting with product reviews, user experience enhancements, and the execution of strategic initiatives.
• Assist in the development of reporting, insights, and performance tracking to support data-driven decisions and improve overall program delivery.
  

ABOUT YOU

• Minimum 3+ years' experience in a similar role, ideally within product support, administration, or customer-facing program delivery environments.
• Proven ability to support a range of products or services, including coordination of updates, user queries, and general administration.
• Experience working with Learning Management Systems (LMS) and SCORM-compliant content, with the ability to troubleshoot and provide user guidance.
• Confident using Microsoft Office Suite, particularly Excel, Word, and PowerPoint, to support reporting, documentation, and presentations.
• Fast learner with demonstrated agility in picking up new platforms, systems, and technologies to support evolving business needs.
• Strong customer service skills along with proven experience in stakeholder engagement and relationship management.
• Good understanding of the challenges and operational needs of Small to Medium Enterprises (SMEs), particularly in the context of injury prevention, return to work, or workplace education.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
* A vibrant, collaborative innovative team culture
* Flexibility with opportunity to WFH when you are fully trained in your role.
* A corporate wellbeing program with discounted health insurance and gym membership
* Access to discounts at over 350 retailers through our Rewards Hub program
* Entitlement to an annual tenure and performance-based recognition reward
* Comprehensive learning and development support
* Companywide events to celebrate success.
* Quarterly Reward and Recognition Awards
* Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.