Customer Service Specialist - Business Banking

Join a big 4 bank and make a direct impact supporting small business customers. This is a hybrid customer service and collections role, supporting a close-knit team that manages business banking products including asset finance, business loans, and overdraft facilities. You'll manage a portfolio of customers, proactively reaching out to help bring accounts back into good standing, while providing empathetic service and navigating sensitive financial situations.

You'll initially be based in the Sydney CBD office full-time for training, before moving into a hybrid model (50/50 split between office and home). You'll be part of a friendly and collaborative team, with long-term extension potential for the right candidates.

What you'll be doing:

Managing a portfolio of small business customers with accounts in arrears

Making outbound customer calls and following up via letters and system updates

Supporting customers in financial hardship or sensitive situations, and escalating where appropriate

Working across a range of products including asset finance, business loans, and overdrafts

Keeping records and updating systems to reflect customer contact and resolutions

Working closely with internal teams and referring to specialist support as needed

What we want from you:

2+ years of collections or customer service experience, ideally in financial services

Experience with outbound calling in a telephony-based role

Strong verbal communication and ability to explain complex issues simply

Ability to manage a portfolio and work autonomously to contact customers

Comfortable working in a high-compliance environment with empathy and discretion

Quick learner with the ability to pick up new systems and processes efficiently

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact James Bertollo via email [email protected] and quote the above job reference number.