Customer & Technical Support Specialist (E-Bikes) – Full Time

LEKKER Bikes Australia – Born in Amsterdam and raised in Australia, we blend Dutch cycling heritage with modern design to deliver a premium eBike experience. With flagship stores in Melbourne and Sydney, we’re focused on providing a seamless ride and exceptional service to every customer.

We’re on the hunt for a Customer & Technical Support Specialist to join our Melbourne team full-time. You’ll be the go-to person for customers needing support – from answering technical questions and solving problems to delivering excellent service online, over the phone, and in person.

🔧 Key Responsibilities

Provide end-to-end customer support across all channels (in-store, email, phone)

Diagnose and resolve common mechanical and technical issues on eBikes (brakes, gears, electronics)

Handle post-purchase support including warranties, returns, and spare parts queries

Accurately log and manage tickets using tools like Freshdesk and Hubtiger

Collaborate closely with sales and workshop teams to ensure a seamless customer experience

Contribute to ongoing improvements in our support systems and knowledge base

✅ What We’re Looking For (Essential)

Solid bicycle knowledge and hands-on experience with e-bikes or mechanical components

Excellent communication skills, able to explain complex tech simply and clearly

Customer service legend – calm under pressure, solutions-focused, and genuinely helpful

Proactive problem-solver who takes initiative and owns the outcome

Digitally savvy, comfortable using systems like Monday.com, Shopify, Freshdesk

Team player, reliable and adaptable in a small, fast-moving team

Schedule flexibility, including availability Sundays to Thursdays if needed

⭐ Bonus Points (Desirable)

Retail or workshop experience in the bike or outdoor industries

Familiarity with Shopify POS or similar e-commerce systems

Experience handling warranty or spare parts processes

Any mechanical training or hands-on workshop experience

🔁 Schedule & Pay

Full-time role, 5 days a week (may include weekends)

Competitive salary based on experience

Employee discounts and access to demo bikes 🚲

🚀 Ready to Ride with Us?

If you're passionate about bikes, great with people, and ready to take ownership of the support experience at a leading eBike brand — we want to hear from you.

Apply now with your resume and a short cover letter telling us why you're the perfect fit.