Tektalent has partnered exclusively with one of Australia's leading software platforms, designed to increase personal safety in the workplace, our client's solution is the most cutting edge software + hardware solution, currently used by some of the biggest brand's and logos within the retail, government, healthcare & NFP verticals.

This organization is one of the only organizations in the world that provide live stream video, audio & location to a 24/7 monitoring center, connected through an evolving AI based software platform, and used through user intuitive hardware solutions, think body worn camera's, smart devices & IoT.

This is not a start-up, they are well established in the market & have over 800,000 active user's daily, not to mention they are currently working with some of the biggest global brand's in the world.

This is an IT Support Specialist role, we are looking for someone passionate, organized, and people-driven to help introduce customers to our technology solution through trails, training & on-boarding.

Role responsibilities

Be at the frontline of growth — managing customer trials (proof of concepts) that showcase how our solution saves lives

Set up and manage trial deployments with new customers across retail, healthcare, and government sectors.

Coordinate onboarding and training to ensure customers are confident and ready to use our technology.

Act as the customer’s guide throughout the trial, providing support, collecting feedback, and ensuring a smooth experience.

Capture data and results, turning them into powerful post-trial reports that show how we performed and how it fits each customer’s safety goals.

Support the sales team by helping convert trials into long-term partnerships through exceptional trial experiences.

Train teams onsite or remotely, empowering users to take control of their personal safety with our devices and software.

Role requirements

Prior experience in any of the following types of roles: IT Support, technical support, technology retail, customer onboarding, software support, technical training, account management or telecommunications

Confidence in working with technology and data — from setting up hardware to creating basic reports & taking out customers on a journey

Ability to convey technical terms to non-technical users

A background in IT / Technology is highly regarded e.g. IT support roles, any sort of technical support / service roles that have been customer facing

Strong communication and organization skills — you’ll be talking to frontline workers, senior managers, and sales reps alike.

A people-first mindset — passionate about helping others, solving problems, and creating positive customer experiences.

Benefits

Work for a fast growing & highly reputable software organization that is offering a solution to increase safety in the workplace, through modern & cutting edge technology solutions

Newly created role for a well established technology brand that is going through another growth phase

Have the opportunity to partner and work with some of the biggest brands in the retail, corporate, healthcare and NFP verticals

Clear and defined pathway of growth for this role, into a more senior sales role or technical role in the engineering team

Young, dynamic & bustling work culture

Office is close to public transport & easily accessible

Varied role where everyday is different, you will not get bored & will be able to get your hands dirty on being technical but also customer facing

You will be able to increase your earning potential by being offered commission incentives, taking your salary to six-figures

This role will involve travel interstate, all expensed and covered by the organization

You will receive coaching & mentoring by the senior members of the business to ensure your success

Work with technology that makes an impactful difference to the community, increasing safety in all industries

You will have your hands on industry leading software & hardware technology

Work within a tight-knit team

If you are an experienced IT Support Professional, please apply and we will review your application as soon as we can.

Tektalent looks forward to hearing from you

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