Technical Customer Solution Specialist

Don't accept the status quo?

Can't stop until find the answer?

Committed 100%?

That's who we are! Come work with likeminded people!

For Curious Minds

Why TJS…

Cutting Edge Technology

Remote position - Sydney or Melbourne area

A diverse and supportive working group where you can bring your whole self to the job

Evolving role with large growth opportunities

Laptop and all necessary hardware provided

We’re passionate about creating an environment that’s inclusive and supportive; a place where everyone can truly be themselves. We know that diversity and communication foster greater innovation, better customer connection, and help us to thrive.

Who you are…

Ability to work independently showing initiative where applicable

Associates degree or equivalent in IT, Computer Science, Engineering or related technical field; Bachelor's degree preferred

2+ years' experience in Customer or Product Support with direct (face-to-face) customer contact

Experience performing device administration tasks, such as networking, device pairing, security permissions, software installation/removal, navigating file system and system controls on both Windows and Mac OS

Experience using advanced formulas in Microsoft Excel

Excellent interpersonal skills

Excellent analytical and problem-solving abilities

Excellent written and verbal communications

ABN Required

Experience in jewellery retail, wholesale, and/or manufacturing a plus

Shopify or e-commerce platform experience a plus

Typical Responsibilities

Serve as the first point of contact for all customer related calls and support tickets

Provide technical support across the full stack of products and services

Field and triage customer issues and advance next-level requests as required

Consistent follow-up with customers

Log and track customer support requests and resolutions

Analyse technical requirements and suggest optimal configuration for customer site deployment

Continuously gather customer feedback, suggest product improvements and process enhancements

Setup and configure production systems and prepare hardware for customer use

Schedule may vary with advanced notice

Local and international travel to customer locations and trade shows at times

Perform product demonstrations

Prepare and import customer data for new and existing customers

Support resellers and partners with application installation, configuration, and maintenance

Assist software development by testing application software and hardware, and logging issues

Implement RFID hardware and software

Since 2005, TJS has provided peace of mind to the diamond and jewelry industry. Jewelers, wholesalers, manufacturers, lenders, and insurers use our products to track expensive inventory confidently and reliably. Our POS and management solutions use advanced RFID technology for physical assuredness, underpinned by cloud-based and blockchain platforms for digital security. Today we have over 300 customers in more than 30 countries and they entrust us with their billions of dollars in inventory.