Join a nationally trusted and purpose-driven government-affiliated organisation dedicated to enhancing the quality of life for Australians through innovative, human-centred services. This entity is undergoing a digital transformation and actively investing in modern platforms and systems to elevate its delivery capabilities. This new role has emerged due to ongoing growth and a strategic uplift in business systems.

Key Responsibilities

• Conduct business requirements gathering and process optimisation workshops.
• Document user stories, functional specifications, and solution documentation.
• Collaborate closely with stakeholders and project leads to deliver value-based outcomes.
• Provide strategic analysis to drive process efficiencies and technology adoption.
• Champion the use and optimisation of Microsoft Dynamics 365 CE, including the Field Service module.
• Lead the user acceptance testing (UAT) planning and execution.
• Identify continuous improvement opportunities across systems and workflows.
• Contribute thought leadership in aligning business needs with technology solutions.
• Support integration discussions across cloud infrastructure (AWS, Azure) and relevant tools.

Desired Skills and Attributes

• 5+ years in business analysis roles with demonstrable results.
• Strong hands-on experience with Dynamics 365 CE, including Field Service.
• Familiarity with cloud platforms (AWS, Azure) and Infrastructure as Code tools such as Terraform.
• Working knowledge of Power BI for visualising data insights and reporting.
• Experience collaborating with QA teams and familiarity with modern testing tools.
• Strong stakeholder engagement, documentation, and communication skills.
• Exposure to agile project environments and end-to-end delivery lifecycle.
• Relevant tertiary qualifications and certifications (e.g., CCBA/CBAP, ITIL) are highly regarded.

Why Join?

This is a fantastic opportunity to be part of a team that directly supports the well-being of Australians through technology innovation. You'll work in a collaborative, supportive, and forward-thinking environment that values improvement, inclusivity, and delivering meaningful outcomes. The role offers real career growth, hybrid working flexibility, and a culture that prioritises doing what's right for people and the community.

Apply now, and one of the White Bay team will reach out to you very soon.

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