• Opportunity to lead and support a range of quality improvement initiatives at a leading Mental Health Provider
• Permanent role | Full time
• WFH & Burnley Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

Comprised of the Quality, Practice, and Learning & Development functions, the Quality, Practice and Learning business unit is responsible for driving excellence in service delivery through a strong focus on quality, contemporary practice development inclusive of lived experience led and centred approaches, evidence including Mind outcome measures, and robust lived experience informed, practice and clinical governance.

We are seeking knowledgeable, driven Quality Assurance Advisor for a permanent, fulltime opportunity in the Burnley area. You will lead and support a range of quality improvement initiatives and the monitoring of performance in relation to the systematic improvement of quality and safety.

Key responsibilities

• Contribute to internal processes and external reporting requirements of Mind’s client complaints and incident management.
• Identify improvements and develop strategies to implement continuous improvements in managing complaints and incidents.
• Support and monitor compliance with the requirements of the NDIS Quality and Safeguards Commission.
• Maintain knowledge of all existing and future accreditation requirements.
• Provide internal advice and guidance on privacy matters and assist leaders to understand their obligations under the Privacy Act and other relevant legislation.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) or equivalent experience in Mental Health or other health related field as designated by Mind.
• Knowledge of safety and quality principles and systems in a health care setting.
• Experience and knowledge of internal audit processes and accreditation processes.
• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key external stakeholders.
• Demonstrate innovation, utilize critical and creative thinking with the ability to translate ideas into workplace improvements.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

Interested?

To apply visit Mind Careers - reference number 497979. Online applications must be submitted by 11pm Tuesday 29 July 2025. Please contact the person below for more information.

Kelly Bougioukos - Quality Assurance Manager
[email protected]

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at [email protected]

Position Description

PD Quality Assurance Advisor (People Exp) 20250702.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.