2x exciting opportunities to lead a counselling team

Lead a dedicated counselling team supporting women, girls and gender-diverse people

Work in a values-driven and inclusive environment

Be part of a passionate, supportive and collaborative staff team

Are you a compassionate and skilled leader with a passion for counselling women and gender-diverse people? Do you thrive in leading teams to provide trauma-informed, person-centred care in a feminist organisation? If you want to contribute to developing an incredible new service and team that changes lives, we’d love to hear from you!

ABOUT THE ORGANISATION

Women’s Health and Equality Queensland (WHEQ) are leaders in women’s health, gender equality, and the primary prevention of violence. We are a not-for-profit organisation that has been improving health outcomes for women for over 40 years. Our vision is to create a world where women and girls are equitably resourced, healthy, safe and thriving.

Our work focusses on HEALTHY WOMEN and SYSTEMS CHANGE and includes counselling and support services, healing and recovery after violence, health promotion, community violence prevention, professional education, capacity building, systems leadership and policy development.

Our work focusses on creating better outcomes for those experiencing the highest rates of health disadvantage and inequality. We are a pro-choice organisation that supports people with diverse bodies, sexualities and gender identities. We are committed to inclusivity and ensuring that our services are accessible and welcoming to all. Our staff team of 40+ are passionate and supportive people who work collaboratively to create a better world.

Our head office is located on unceded Jagera and Turrbal Land in South Brisbane, with many of our services spanning across the entire state.

ABOUT THE ROLE OF WOMEN'S WELLBEING LINE TEAM LEAD

Work location: On-site at our South Brisbane office

Classification: Social, Community, Homecare & Disability Services (SCHADS) Industrial Award 2010

Remuneration: SCHADS Award Level 6 beginning at $55.72 per hour plus penalty rates. Salary sacrificing also available up to $15,900, further increasing your take home pay.

Working hours: 0.8 FTE contract. Regular hours will be scheduled across the operating hours of the phone line, 9am-8:15pm Monday-Friday and 9am-5pm Saturday.

Reports to: 1800 4 WOMEN Program Lead

Work location: On-site at our South Brisbane office

Overview of responsibilities:

This leadership role provides clinical oversight and operational support for a specialist counselling service dedicated to improving the health and wellbeing of women and gender-diverse people. This is a new service designed to be accessible, gender-responsive, and healing-centred. The Women’s Wellbeing Line offers up to 10 free sessions per client with the same counsellor, via phone, video, and/or chat.

As a Team Lead, you will:

Supervise and support a team of counsellors and midwives, ensuring best-practice service delivery and clinical decision-making.

Co-lead continuous learning and improvement of the service, contributing to the ongoing development of the service, best-practice counselling frameworks, staff training, evaluation, and service quality initiatives.

Deliver high-quality, trauma-informed counselling via phone, video, and chat, supporting participants experiencing mental health challenges, grief and loss, and the impacts of domestic, family, and sexual violence.

Collaborate for participant outcomes by working closely with internal teams and external services to provide warm, effective referrals and supports when necessary.

Support participant wellbeing and recovery by conducting health and risk assessments and developing individualised care plans aligned with each participants’ unique health and wellbeing needs, and providing warm referrals where necessary.

Undertake risk assessments and escalate clinical risks following organisational procedures.

This is an office-based role in South Brisbane, working within a multidisciplinary team of midwives and counsellors. Each counsellor has a set roster with shifts that include morning, evening and/or Saturday hours to ensure accessibility for participants.

ABOUT YOU

You are a skilled and compassionate leader dedicated to fostering a positive workplace culture and delivering high-quality trauma-informed care.

Experienced leader: You have experience supervising or managing teams in a counselling or related setting.

Trauma-informed and healing-centred: You have a deep understanding of trauma, mental health, and domestic, family, and sexual violence, and provide responsive, empowering support.

Collaborative and adaptable: You excel in a leadership role, fostering a supportive team environment where members feel empowered. You proactively guide your team, ensuring effective collaboration with participants and colleagues to achieve shared goals.

Knowledgeable and experienced: You have professional qualifications in counselling, social work, or psychology, with at least four years of experience supporting vulnerable client groups.

Culturally responsive: You are committed to inclusive practice, particularly in supporting Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people with disabilities.

Purpose-driven: WHEQ’s purpose resonates with you, and you are passionate about women’s health and wellbeing and systems change.

ABOUT OUR WORKPLACE

Joining WHEQ means becoming part of a collaborative and values-driven team dedicated to supporting women, girls and gender-diverse people across Queensland. Benefits include:

Impactful work in a feminist organisation: Be part of creating a world where women and girls are equitably resourced, healthy, safe, and thriving.

Incredible team: With a supportive team, strong values, and regular opportunities for learning and connecting, WHEQ offers a collaborative and purpose-driven workplace.

Commitment to learning and growth: Access to formal and informal support, supervision and training opportunities, supported by an allocated professional development budget.

Fantastic work environment: This office-based role is in lively South Brisbane, in a freshly designed space close to public transport.

Competitive salary and benefits: Level 6 SCHADS [beginning at $55.72 per hour plus penalty rates as applicable]. Increase your take-home pay with the option to salary package up to $15,900 annually.

INTERESTED?

Even if you don’t tick every box, we encourage you to apply if this role speaks to you! Share your passion and initiative with us.

WHEQ is committed to increasing employment of Aboriginal and Torres Strait Islander peoples and strongly encourages Aboriginal and Torres Strait Islander applicants to apply.

We celebrate diversity and welcome applications from a diversity of people from all backgrounds.

People living with a disability are encouraged to apply. If you require modifications with the application process to meet your access needs, please let us know. We want to provide a positive, barrier-free recruitment process and supportive workplace.

HOW TO APPLY

For your application to be accepted, please include:

Your CV/Resume: Maximum 2 pages outlining relevant experience and skills

A Cover Letter including a response to selection criteria: Maximum 2 pages, briefly addressing the selection criteria outlined below. Applications without a response to the following selection criteria will not be accepted.

Selection Criteria:

Please provide a response to the following 5 questions.

What’s motivating you to apply for this role?

A brief overview of your skills and experience and how it aligns with the qualities we’re looking for in a team leader of a counselling service

What approach do you use to building positive workplace culture and how would you describe yourself as a leader? Please include examples.

How do you ensure that people from diverse backgrounds and experiences receive the care they need?

Applications close at 9am on Tuesday 29 July.

We appreciate the time and effort you invest in your application and will advise all applicants of the outcome by 30 September 2025.

Questions? Reach out to [email protected] with the subject line: 1800 4 WOMEN Team Lead Inquiry.