About adaptCARE Tasmania:

Established in 2022, adaptCare Tasmania is a values-led, participant-focused NDIS provider delivering disability support across Short Term Accommodation (Respite), Supported Independent Living (SIL), Community Access, Support Coordination, and complex support streams.

We’ve grown fast — but we’ve grown with care and we’re proud of the team and systems we’ve built. Now we are looking for a new General Manager – People, Culture & Operations - to help us consolidate and strengthen how we work together as we continue to improve the way we support people living with disability in Tasmania.

This is a rare leadership role where humility, compassion and emotional intelligence matter, and value alignment is just as important as experience and operational know how. We are looking for a genuine, well-grounded confident leader who takes the time to find out what is already working and what is not, and who has the people skills to build strong relationships and teamwork to refine and improve our practices as we continue to grow. As the bridge between our leadership and team, we are looking for someone with the ability to bring people together, build trust, and help good people do great work.

About you:

This is a senior leadership role for someone who knows that change takes time, trust is earned, and culture is built day by day through consistency and commitment.

You might be exactly who we need if:

You’ve worked in disability, aged care, health, or community services

You bring emotional intelligence and people-first leadership

You prefer to observe, understand, and refine, rather than overhaul

You know how to guide teams gently through change without creating chaos and disrupting stability

You understand NDIS standards and compliance, and know how to translate and embed them into day-to-day operations without losing the human touch

You see your role as one of service — to participants, to staff, and to the community

The heart of this role:

You will work closely with the CEO and department heads, helping to align practice with policy, and support a workplace culture that values stability, communication, and genuine relationships. You will:

Walk alongside staff to understand their daily challenges and strengths

Lead with humility, patience, and emotional intelligence

Identify and support steady improvements to systems, not radical reinvention

Promote a culture of safety, support, and accountability

Ensure compliance obligations are met without compromising compassion

Model the values that underpin how we care for participants and each other

Key Responsibilities

Support staff across sites and departments through daily engagement and feedback fostering open communication between leadership and frontline staff.

Strengthen existing systems, and department heads in care coordination, rostering, people, culture and compliance

Guide the team through audits, reporting, and continuous improvement

Monitor service quality and help the team respond to emerging needs with steadiness and care

Represent AdaptCare with authenticity and integrity at external events and forums

Provide input and oversight of NDIS funding opportunities and acquittals

Essential Requirements

Senior leadership experience in NDIS, health, or community services

Excellent communication and relationship-building skills

Proven understanding of NDIS practice standards and compliance

Strong people skills and experience supporting cross-functional teams

WWVP check (NDIS endorsed), Police check, First Aid/CPR

Willingness to travel across Tasmania as needed

Preferred/not essential but highly regarded:

Background as an Allied Health Professional (ie. Occupational Therapist, Psychologist, Physiotherapist, Speech Pathologist)

Experience as a Practice Manager or Team Leader in allied health, disability or community setting

Experience with complex behaviour support, trauma informed care or restrictive practice governance

Working knowledge of NDIS practice standards from clinical/operational aspect

Experience supporting teams across SIL/Respite/Inhome/Community based care models

HOW TO APPLY:

If you’ve worked in a hands-on service delivery or therapy-based setting and you understand how to lead with empathy, process-thinking, and client-focused insight — we’d love to hear from you.

Please submit your resume along with a cover letter (maximum 2 pages) that addresses the following selection criteria:

How do you lead and empower teams to work independently while remaining accountable?

Describe a time you faced multiple high-pressure issues. How did you prioritise, communicate, and manage the situation?

What is your understanding of the NDIS Practice Standards, and how do you stay informed and compliant with regulatory changes?

What personal values guide your leadership, and how do they influence your decisions and team culture?

How do you approach building strong, trust-based relationships across internal teams and external stakeholders?

Please send your application to [email protected] before close of business on the 8th of August.