CADwalk provides tech-enhanced solutions for critical infrastructure. The Critical Rooms business unit is the only fully integrated turnkey control rooms specialist in our region and has built an enviable reputation for delivering optimal control room outcomes for its clients. We focus on delivering exceptional value at all phases of the project life cycle via our market leading differentiation.

Due to continued growth, we’re looking for a customer-focused team member to join our expanding KVM AV group. This newly created role is ideal for someone with a passion for customer service and a keen interest in further developing their technical skills in cyber security processes and KVM AV systems.

We support all major industries including Energy, Resources, Infrastructure, Emergency Services, Transport, Defense and Space.

Position Overview:

This role is based at our Perth headquarters near the International Airport and is ideal for someone who’s passionate about technology and eager to grow in a customer-focused technical support position. As part of the KVM AV team, you’ll report directly to the Team Lead and play a key role in supporting CADwalk’s internal cyber systems and technical operations.

You’ll assist with AV and IT-related tasks across various projects, helping to build your technical capability while working alongside experienced technicians and project teams. This role offers exposure to cutting-edge control room technologies and includes responsibilities such as documentation, troubleshooting, and internal support.

While primarily office-based, occasional travel may be required across Australia and internationally. Travel expectations are generally under 25%.

Key Responsibilities

Provide remote and (when needed) in field technical support across the CADwalk customer group.

Participate in the support roster, responding to internal support calls and issues.

Provide customer assistance outside regular business hours on a scheduled basis.

Oversee the triage and delegation of customer support calls within business hour.

Assist with cable runs, labelling, and AV/IT equipment setup.

Support KVM installations and basic troubleshooting.

Build PCs and assist with general IT maintenance and configuration.

Maintain accurate documentation and assist with system diagrams.

Help ensure smooth operation of internal systems and tools.

Travel interstate, intrastate, and internationally as required.

Work within CADwalk’s safety and quality standards.

Experience & Skills

Demonstrated interest or experience in IT; AV skills are a bonus.

Passion for technology and eagerness to learn.

Strong communication and teamwork skills

Experience in a technical or IT-related role (formal or informal)

Basic understanding of networking and troubleshooting

Familiarity with documentation tools (Visio or similar)

White Card and Police Clearance (can be obtained if not already held)

Licences (desired): Driver’s Licence, Working at Heights, EWP

What We Offer:

The ability to make a real difference, where your views matter.

A competitive salary and benefits package aligned to your capabilities and experience.

The opportunity for professional development and career growth.

A collaborative, flexible, dynamic and innovative environment.

The involvement in challenging, high-impact projects.

Australian Citizenship is desirable, due to potential Defense related work and associated clearance requirements.

This exciting opportunity presents a long and rewarding career path. If you have a burgeoning IT background, enjoy an innovative & dynamic environment, and like to make a difference, then we would like to hear from you!