Talk tech, connect with customers, crush goals, and join a meme-loving team that’s redefining internet in Perth.

⚡ Company overview

Pentanet is a high-performance Internet Service Provider that delivers next-gen connectivity solutions for residents and businesses across Perth metro. Known for our innovation, speed, reliability, and people-first approach, we’re passionate about transforming the internet experience for our loyal customer community.

Behind the scenes, we’re just as committed to our people: our incredible PentaFam. Our team culture is renowned for being fun, inclusive, and supportive - creating a safe space where everyone's empowered to bring their best selves to work and all ideas are welcome.

🏢 About the role

As a Customer Service Representative at Pentanet, you’ll join a team that's all about keeping our local community connected with fast, reliable internet solutions.

Based at our brand new HQ in Balcatta, you’ll be the first point of contact for customer queries, helping to troubleshoot issues, explain services, and ensure every customer has a smooth and supportive experience.

If you’re customer-focused, resilient, and excited about tech, this could be the perfect role for you.

Please note: You’ll need to be available for a rotating shift roster, covering weekdays from 8:30am–9:30pm and weekends from 9:00am–9:00pm.

💥 What you’ll do

Reporting to our Customer Service Manager, you’ll be part of the team delivering fast, friendly, and solutions-focused support to Pentanet customers.

From problem solving to guiding customers through account and billing queries, you’ll help ensure every interaction is handled with care and confidence.

You’ll also help improve our internal processes by identifying recurring issues and shaping a smoother support experience for all.

In this role, you will:

Be the first point of contact for inbound customer enquiries via phone, email, support tickets, and live chat.

Deliver first-contact resolution wherever possible.

Support customers in managing accounts, from billing queries to plan changes.

Assist in resolving connectivity and service-related issues.

Identify and escalate complex issues for specialised technical support or management.

Guide customers through our products, services, and customer portal, empowering them with knowledge.

Apply effective complaint-handling skills to resolve basic concerns promptly, ensuring alignment with our complaints handling policy.

Contribute to continuous improvements in customer service processes.

Ensure full compliance with industry regulations, company policies, and best practices.

Cultivate a positive team culture that reflects our company values.

🤩 Who you are:

A customer service champion who knows how to deliver great experiences to drive satisfaction and loyalty.

A curious and creative problem solver who gets satisfaction from resolving customer enquiries.

An inclusive and genuine team player who thrives working in a high performing team environment

An energetic and positive individual that encourages collaboration to achieve great outcomes for our customers.

👀 Who we’re looking for

Essential:

Previous experience in a customer contact centre environment.

Excellent verbal and written communication skills.

Proficiency with computer systems and applications.

Ability to manage workload effectively and prioritise tasks.

Skilled at working both independently and with cross-functional teams, including sales, marketing, and accounts.

Desirable:

Experience in the technology or telecommunications sectors, particularly in roles related to internet service provision.

Experience using Zendesk.

Sound like you? Apply now to join our fast-paced, meme-loving PentaFam and help take our customer sales to the next level!

😎 PentaPerks

As our newest CSR, you’ll enjoy a raft of awesome perks, including:

Free parking at our new HQ in Balcatta

Free snacks and drinks to enjoy throughout the day

Our 'MVP' employee recognition program

Continuous career coaching and development

Competitively discounted home internet (plus family and friends discounts) after probationary period.

Discounted Medibank health insurance

A free Priority subscription to our cloud gaming platform, GeForce NOW Powered by CloudGG (www.cloud.gg).

💻 How to apply

If you meet the criteria above, we’re keen to see your application! Follow the prompts to apply, providing your CV along with a brief personalised cover note outlining the value you can bring to the Pentanet team. Video introductions will also be accepted.

Please note: only shortlisted applicants will be contacted.

😎 Why join our team?

Our path to success is forged by our exceptional PentaFam. We’re lucky to have a team of passionate specialists working hard to elevate Perth internet services. Our team is a vital pillar in our company ethos and a key part of what makes Pentanet unique.

Don’t just take our word for it, though. Here’s what our Sales Team Leader and 2023 Employee of the Year has to say: “Working at Pentanet for the past four years has been an incredibly rewarding experience. The team's support and our shared passion for innovation have made every day exciting and fulfilling. Being honoured as the 2023 EOTY was a testament to our collective dedication and hard work. I'm grateful to be part of such an inspiring and dynamic environment.”

Pentanet supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.

To learn more about Pentanet and what we do, visit pentanet.com.au

APPLY NOW!

No recruitment agencies please