• 1 x Permanent Part-time Position
• 8 work days per fortnight including one Saturday
• Salary from $76,362 to $80,464 per annum plus superannuation
• Join our passionate Library Services team and have a positive impact on our community

About the Role
You will be responsible for:

• Delivering excellent customer service to the community;
• Delivering a wide variety of library programs to the community;
• Responding to a wide range of customer information needs and requests;
• Adherence to City and service unit systems and processes; and
• Accurate cash handling, record keeping and time management

About You
We are seeking an experienced customer service professional with strong knowledge and expertise in information systems and technology. As a collaborative member of the Library Services team, the position contributes to the smooth operation of our existing four (soon to be five) libraries.

Our ideal candidate will be an adaptable and experienced customer service professional, passionate about delivering high quality service outcomes to the community. You will thrive working in a dynamic organisation.

Previous experience working in a library is not an essential requirement; however, you will have a good understanding of digital platforms and have the ability to provide technical assistance and education to others.

As such, you will be able to demonstrate through your resume and covering letter that you meet the following capabilities:

• Relevant experience in a similar customer service role;
• Ability to work autonomously and in a team environment;
• Ability to communicate with and serve all customers with skill and enthusiasm;
• Ability to assist with the creation of programs and be responsible for the delivery of programs in the library; and
• Ability to troubleshoot issues and educate customers on a wide range of technical and digital applications associated with library services,

About the City of Wanneroo
The City of Wanneroo is a diverse and flexible environment that offers a range of career opportunities where you will have the opportunity to make a real difference to the local community and our people. Our vibrant and inclusive team is what makes the City an enjoyable and rewarding place to be.

We celebrate all diversity and strongly encourage Aboriginal and Torres Strait Islander people to consider working for a Local Government organisation that values who you are. Bring your skills, knowledge and commitment to a team that is welcoming and enthusiastic about you joining us!

Why work for the City of Wanneroo
The City offers a range of employment benefits including:

• Generous matching of superannuation contributions up to a combined total of 15%;
• Free on-site parking;
• A work-life balance program providing flexible work practices (subject to operational requirements);
• Up to 12 weeks paid parental leave;
• Professional development opportunities;
• An inclusive, welcoming office environment; and
• An opportunity to reduce your commute and work in a goal-driven professional team closer to home.

Interested?
If this position sounds like you - then apply now. We look forward to receiving your application.

Reference Number: 686371
Close date: Friday 25th July 2025

For further information regarding the position visit the City of Wanneroo website or contact Wendy Robyn, Team Leader Library Services on 9405 5950.

Applicants may be required to undergo a medical assessment to determine their fitness to carry out the duties of this position.

All employees and prospective employees of the City of Wanneroo are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.

To apply for this position, you must have the right to work in Australia and be willing to provide a National Police Clearance no older than 3 months.