Senior Officer Records Management

• Help children have the best start in life through high quality education & care.
• Improve outcomes for children and families in early education and care.
• Join an expert team working across governments at the national level.

About ACECQA

We want children in Australia to have the best start in life through quality education and care.

We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:

• implement changes that benefit children birth to 13 years-of-age and their families
• monitor and promote the consistent application of the Education and Care Services National Law across all states and territories
• support the early childhood education and care sector to improve quality outcomes for children

We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.

ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.

The Role

The Senior Officer Records Management will assist with implementation of ACECQA's records and information management program including development and review of policies and procedures and delivery of training. The position will also facilitate records system administration and end user support. This role will conduct routine system recordkeeping activities, investigate and resolve system issues, as well as assist with strategic initiatives including quality assurance, training and education, information and records projects, and data lifecycle management of the organisation's records and information.

This role is full time and ongoing at ACECQA Band 5 ($103,179 - $122,039).

About You

To be successful in this role you will need:

1. Strong understanding of records management principles including information classification, retention schedules, access controls, metadata capture, and compliance requirements with the State Records Act NSW.
2. Demonstrated experience in providing administrative support for TRIM or another EDRMS including responding to user queries, conducting user training sessions, and creating user documentation and guides.
3. Proficiency in conducting regular quality assurance checks and system audits to ensure data accuracy, integrity, and compliance with records management policies, standards, and regulatory requirements.
4. Strong verbal and written communication skills, including the ability to communicate technical information effectively.
5. Ability to maintain accuracy and attention to detail in managing system records, ensuring adherence to established records management policies and procedures.
6. Proven ability to work collaboratively with cross-functional teams and all levels of staff including IT, management, and business areas to resolve issues and ensure alignment with IT strategic objectives.
7. Strong organisational and time-management skills, with the ability to prioritise tasks effectively, manage competing priorities, and meet deadlines in a fast-paced environment.

While not essential, the following attributes will greatly assist you in the role:

1. Public sector and government experience.
2. Experience and/or knowledge of Sharepoint, Salesforce, and TechnologyOne.

ACECQA is committed to removing barriers and opening up opportunities. As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location. In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples.

You must have the right to work and live in Australia to apply for this role.

The successful candidate will be required to consent to a national police check.

How to apply

The closing date for applications is 25 July 2025 at 11.59pm.

Important Note: Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role.

To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to Senior Officer Records Management vacancy and click Apply for Job. The application process will require you to:

• Attach a CV of no more than 5 pages which demonstrates your ability to meet the criteria contained in the position description.
• Provide the details of at least two referees who have directly supervised you within the last five years of employment.
• Attach a written response to the targeted questions below of no more than 2 pages.

Targeted Questions

1. Describe how you have supported end users of an EDRMS. What approaches have you used to troubleshoot user issues, provide training, or improve user adoption?
2. What would you include in a routine audit or compliance review of records management practices? How would you address non-compliance?

All complete applications will be acknowledged.

More information

If you have any questions about the role specifically, please contact Dinesh De Silva at dinesh.desilva@ acecqa.gov.au

If you have any questions about the recruitment process please email the HR team at recruitment@ acecqa.gov.au.

Notice to agencies

ACECQA will not accept applications from any source other than directly from a candidate for this vacancy. Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.

ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy