Administration Support Officer, Clerk Grade 3/4 – Tamworth – 12-month contract

• Be part of a small dynamic team working within the Zone Finance, Assets & Business Services (FABS) directorate to support SES volunteers and staff across the Northwestern Zone.
• Work in a volunteer-based agency supporting communities of NSW
• Full time - Temporary 12-month contract
• Up to $105,076.58 (salary + leave loading + super) + 15% field allowance and attractive leave entitlements
• Location: Based in Tamworth

About the opportunity

The Administration Support Officer (ASO) provides diverse business/corporate support services to Zone staff in areas that include finance, fleet, asset, and facilities. The role also assists the Manager Business Services to monitor and manage facilities requests, co-ordination of travel and events, assisting in audit functions, and zone vendor management.

The position responds to a variety of enquiries and issues from multiple stakeholders and ensures the provision of accurate information, and timely and effective solutions. It is also critical in collating information, appropriate recommendations to improve efficiency, cost management, and zone services.

The ASO is also part of a team supporting operations, which assists our communities during floods, storms and tsunamis, so the role will be required to participate in operational activity when required.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

• Be a highly motivated individual with excellent communications skills.
• Be able to effectively coordinate multiple tasks to meet deadlines and plan and prioritise your workload.
• Be able to collect and compile information and prepare documentation in line with quality and organisational requirements.
• Have an ability to update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is stored correctly, accurately and accessible.
• Respond to enquiries and escalate and redirect issues, to ensure the provision of accurate and timely information.
• Provide a range of administrative stakeholder liaison and logistical support services.
• Remain professional in challenging situations and promote effective solutions.

Essential requirements

• Demonstrated experience in the use of the full range of Microsoft Office applications
• Thorough knowledge of AIIMS principles and processes, or willingness to obtain competence within 12 months

What we can offer you

• You will enjoy a 35-hour work week
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $84,659 to $92,701 plus 12% superannuation and leave loading + 15% field allowance.
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
• Fitness Passport
• LinkedIn Learning
• Member Assist Program for free confidential counselling support
• Flu vaccine program.

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact [email protected] for confidential advice on options.

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
• Responses to each of the targeted questions (maximum of 1/2 page per answer); and
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

1. Communication skills are essential in an administrative role, particularly in emergency services where clear and timely communication is critical. Can you provide examples of how you have effectively communicated with diverse stakeholders, both verbally and in writing, in your work environment.
2. Attention to detail and the ability to prioritise tasks are essential in an administrative position. Can you provide an example and describe a time when you had to manage multiple competing priorities and how you ensured that important deadlines and tasks were met in a timely manner

Want to know more?

If you want to know more about this opportunity, please contact Corey Anderson, Manager Business Services, @ [email protected], or 0428 764 405

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

Applications close: 11.59 pm 27th of July 2025