Kickstart Your Career as an Administrative Assistant

Join us during an exciting period of growth as we redefine the customer journey in one of Australia’s largest industries. If you’re passionate about helping people and eager to grow your career, this is your chance to make a difference.

About the Role:

As an Administrative Assistant, you’ll connect with the business to provide tailored solutions that align with their unique social and financial circumstances, with a focus on customer service and resolutions.

This full-time role is based at our Parramatta office, with working hours from 9:00 AM to 5:30.

What You'll Be Doing:

As an Administrative Assistant, you'll play a key role in helping the business achieve better overall operational outcomes. You'll combine problem-solving with empathy and understanding to deliver tailored solutions. You will be a crucial part of our operations, providing administrative and clerical support to all departments of the business.

The role will help ensure that client files, legal documentation, collections processes and overall business operations run smoothly and efficiently. If you thrive in a fast-paced environment and have excellent attention to detail, we’d love to hear from you!

Roles and Responsibilities:

Operational and Administrative Duties:

Manage calendars, schedule meetings, and coordinate internal communications.

Handle incoming calls, emails, mail and correspondence professionally and efficiently.

Assist in drafting reports, presentations, and internal documentation.

Coordinate office supplies, travel arrangements, and other logistics.

Work closely with multiple departments to support business operations, compliance and administration.

Manage departmental budgets, resources, and scheduling to optimize efficiency and cost-effectiveness.

Facilitate the flow of internal communication between departments and management levels with a view to efficiencies and improvement.

Work closely with management and team members to assist with analysis and process improvement opportunities to increase team functionality.

Organise and administer inventory and stock levels in the office.

General office and administration duties when required.

Collections Department Support:

Maintain and update debtor records in the system, ensuring accuracy and compliance.

Process incoming inquiries from clients and debtors, directing them to the appropriate team members.

Generate and distribute reports related to collections performance and outstanding accounts.

Legal Administration:

Support the legal team with document and administrative matter preparation.

Organise and maintain legal case files, ensuring all documentation is current.

Schedule and coordinate meetings, hearings, and case deadlines.

Assist with data entry and management of legal matters.

Maintain confidentiality of all legal and sensitive business information.

Skills and Qualifications:

Proven experience as an Administrative Assistant, preferably (not a requirement) in a collections, legal, or finance-related environment.

Strong organisational and multitasking skills.

Excellent verbal and written communication abilities.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems.

Ability to handle confidential and sensitive information with discretion.

Professional and proactive approach to problem-solving.

Benefits:

Opportunities for professional development and career advancement.

Supportive and inclusive work culture.

Please submit your resume outlining your relevant experience and why you would be a great fit for this role.

We are an equal-opportunity employer and value diversity in our workforce.