Clerk Grade: DCS Clerk Grade 09/10 ($129,464 - $142,665 base + super)

Employment Type: Temporary 12-months full time opportunity with the possibility of extension or conversion to ongoing

Location: Sydney CBD (3 days per fortnight in the office - the Department of Customer Service offers flexible work arrangements)

About you:

• Interest in developing skills in strategy and digital
• Knowledge in the development and execution of digital strategies and operating models
• Strong written and verbal communication skills
• Ability to synthesize information to create clear, simple messaging
• Understanding of digital concepts, principles and themes
• Experience in basic excel modelling
• Experienced in managing complex stakeholder relationships at strategic and operational levels

About the role:

Working as part of a small team at the centre of NSW government you will engage with departments across the NSW government to help support digital strategy and maturity of our departments and departments across NSW government. You will assist the progression and maturity of Digital NSW to help support the goal of NSW as a digital leader worldwide.

You will be at the forefront of digital transformation for the state government and work closely with the departments to support their digital strategies and roadmaps. You will have exposure to a wide range of digital topics across many departments with different use cases of digital across NSW. You will act as a central point to align digital activities across NSW and provide recommendations to departments based on our unique position as a cross government digital department.

You will identify and analyse existing ICT & digital strategies, roadmaps, investment pipelines and related artefacts to provide summaries, insight and recommendations for improvements, translating business data to meaningful insights to support informed decision making. You are comfortable getting into the details of digital and business data to inform strategy but are able to roll up digital to create insights and business friendly outputs.

Your main responsibilities will include:

• Support the creation of digital strategic documents, briefs, presentations and digital products to drive the maturity of Digital NSW
• Support the minor and major update of the NSW Digital Strategy including stakeholder engagement, synthesis of data, strategy writing, event planning and preparation of ministerial briefings and reports
• Manage the day-to-day work of a Strategy Advisor
• Working closely with departments across NSW to align, support and guide their digital strategies, roadmaps and pipeline
• Conduct research and analysis on digital topics, both internally across departments and externally with global and domestic use cases to understand digital trends, customer needs and emerging technology
• Regular engagement with key digital stakeholders across the NSW government to adapt to changing priorities and dealing simultaneously with a wide range of highly complex issues in a fast-paced and high-volume environment.

Who we are:
We are uniquely positioned at the centre of government, able to provide insight, advice and influence through strategy, architecture, investment, assurance and transformation services.

We are the front-door to digital, working across all Clusters and Government agencies to capture and align ICT & Digital strategies. We manage the Whole of Government investment pipeline, helping agencies navigate funding pathways and prioritising investments across the sector.

We help agencies deliver on their investment roadmaps, we give agencies andclusters support in navigating the complexity of government and provide policy, tools, standards and guidance to create user-centred digital services, uplift their Digital maturity and provide Assurance to their product delivery.

We celebrate the success of the digital products we enable, promoting, advocating and encouraging the adoption of horizontal government services.

Our branch provides a catalogue of services to help customers achieve their digital ambitions and signposts access to the wider services from Digital NSW, The Customer Success team promote and encourage adoption of those services, providing simplified access and timely reporting of service performance. We advocate for funding for Digital investment supporting sector-wide uplift in digital maturity.

To find out more visit https://www.digital.nsw.gov.au/

Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Swathy Mohan via [email protected].

For enquiries relating to role, please contact Emma Roden via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 18 Jul 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process