Senior Product Designer

• SNSW Grade 9/10

• Location - Haymarket, Parramatta or Gosford

• 1 x Temporary Full-Time (to April 2026)

About Digital Services at Service NSW
You'll be joining our collaborative and driven team, who thrive in using modern technologies and platforms. We're leading the way with User-Centred Design, Product Management and Extreme Programming (XP) to ensure the customer is at the core of everything we do.

Our team is the driving force of digital transformation in NSW. By thinking smarter and adapting ahead of the curve, we are here to make a meaningful impact for the people of NSW. Together we define change and in doing so we grow our diverse talent while building something to be proud of.

About the role
The Senior Product Designer role creates and advises on meaningful end-to-end experiences and delivers quality designs in line with best practices to ensure high quality products and services for the people of NSW.

Your responsibilities will include:

• Apply a customer-centric approach by supporting end-to-end product design through discovery, framing, iterative development and delivery

• Collaborate with stakeholders to understand organisational needs and create innovative solutions that ensure alignment between customer expectations and product capability

• Provide specialist advice to overcome technical and prioritisation challenges by supporting best practice methodologies to ensure projects are delivered on time

• Provide coaching and mentoring for the ongoing development of team members in order to build capability to deliver innovative products for the NSW community

• Apply best practice industry methodologies, standards and guidelines to create user-friendly products that work for the majority of people and meet accessibility guidelines and customer needs

• Maintain an awareness of relevant industry trends, opportunities and practices, and collaborate closely with experts in the AI/ML space, connecting technical opportunities to optimise Government products and services
  

This role will be a perfect fit for someone who:

• brings a balanced, holistic and flexible mindset to design

• enjoys bringing different disciplines together through facilitation and collaboration

• is comfortable with ambiguity - we work in an iterative and incremental way, balancing many different inputs

• can't get enough of design, research and learning

• challenges mindsets, improves processes and can help influence to get an outcome.

On your first day, you'll bring experience:

• working in lean environments, successfully delivering great customer experiences and journeys

• helping design leaders to manage stakeholders, establish relationships and facilitate discussions and workshops

• collaborating effectively across the organisation to get things done and proactively resolve problems

• breaking down complex problems into actionable steps that you can communicate effectively to others

• contributing to more than just design, but also strategic thinking and working effectively with others.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.

Salary Service NSW Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 10th July, 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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