Your New Company

We empower individuals and organisations to maximise their potential by understanding and leveraging their thinking preferences. We achieve this using the power of the Herrmann Brain Dominance Instrument (HBDI®) tool and Whole Brain® Thinking. We also have offices in Auckland and Singapore, serving Southeast Asia.

Our customers range from large government organisations and global corporations to SMEs and educational institutions.

Your New Role

As a member of our sales department, you will play a crucial role in driving growth and success, reporting directly to the Channel Manager. You will join a supportive and collaborative team dedicated to providing you with all the necessary training for your development.

You will also be trained in HBDI® and Whole Brain® Thinking, a renowned and validated method for personal and organisational transformation.

You will be an integral part of our team, providing excellent customer service, guiding our customers through our product offerings, and ensuring they get the most from their investment.

Key Responsibilities:

Lead Qualification & Processing: Methodically contact and qualify inbound leads to ascertain their specific needs, ensuring they are a correct fit.

Client Onboarding: Execute a step-by-step onboarding process for new clients, ensuring they understand how to order and utilise our products correctly from day one.

Customer Support: Serve as the designated point of contact for our clients, delivering timely and accurate support.

Data Integrity & Record Keeping: Diligently maintain precise and up-to-date records of all customer interactions and account details within our CRM system (Salesforce).

Scheduled Account Management: Conduct regular, scheduled check-ins with clients to review their progress, document challenges, and guide them on the practical application of our solutions.

Internal Process Coordination: Liaise with sales, marketing, and support teams to guarantee a consistent and reliable customer experience.

About You

You will demonstrate a solid commitment to customer satisfaction and be a self-driven individual.

You will work autonomously and proactively, with the ability to effectively manage time and prioritise tasks.

You will have excellent communication skills.

You will possess strong technical skills, including proficiency or a quick learning curve in software applications such as CRM systems, preferably Salesforce, and Google Workspace.

You will also need to demonstrate:

A minimum of 3 years experience in a customer-facing role, preferably in customer success, account management, or client services.

A willingness to pick up the telephone

An ability to build rapport quickly and to effectively communicate with customers at all levels of an organisation

Excellent problem-solving skills with a proactive and solution-oriented mindset

A passion for learning and personal development

Work for an equal opportunity employer who values diversity and does not discriminate based on thinking preferences, race, religion, colour, national origin, gender, sexual orientation, age, marital, veteran, or disability status.

How to apply

We'd love to hear from you if you are enthusiastic about helping customers unlock their full potential! Please submit your resume and a cover letter detailing your relevant experience and why you're interested in joining our team. Applications that include a personalised cover letter will be prioritised.

NO COVER LETTER APPLICATIONS WILL BE IGNORED