Customer Success Manager – Legal Tech AI

• Permanent Full-Time Position
• Working With Global Clients
• Sydney, CBD
• $75K + super

A growing Legal Tech company is looking for a Customer Success Manager to join their expanding team. With a strong global presence and clients spanning law firms and large corporates across 60+ countries, the business offers a collaborative and fast-paced environment focused on delivering meaningful solutions through AI-driven technology.

About the Role

As a Customer Success Manager, you’ll support clients through onboarding, implementation, and ongoing engagement. Your focus will be on building strong relationships, understanding each customer’s needs, and ensuring they gain long-term value from the product. You’ll also work collaboratively across internal teams to support product improvements and identify opportunities for growth within accounts.

Key Responsibilities:

• Build and maintain strong, long-term relationships with a global portfolio of customers
• Drive successful onboarding, training, and roll out programs for small to enterprise clients
• Understand client objectives and tailor product strategies for optimal adoption
• Collaborate closely with Sales, Product, and Support teams to ensure seamless customer journeys
• Deliver insights and feedback from customers to internal teams for continual improvement
• Identify upsell, cross-sell, and expansion opportunities within accounts
• Reduce churn and ensure high levels of customer satisfaction and retention
• Conduct product demos and regular customer check-ins
• Travel domestically and internationally to strengthen client relationships
• Analyse usage and engagement data to enhance customer experience

What You’ll Bring:

• Bachelor's or Master’s degree in a scientific or analytical field, awarded at distinction level (2:1 Honours UK / GPA 3.5+ US or equivalent).
• Outstanding communication and interpersonal skills
• Ability to present confidently to varied audiences
• Highly organised and able to manage multiple projects
• Strong problem-solving mindset and attention to detail
• A proactive, driven, and customer-first attitude
• Comfortable working in a fast-paced, innovative environment
• A genuine interest in legal technology, AI, or SaaS platforms

Why Apply?

• Work with a global client base and industry-leading tech
• Work from home flexibility after training is completed
• Join a collaborative, high-growth environment with real impact
• Travel internationally to engage with clients
• Competitive salary + growth opportunities

Please click Apply Now to submit your resume. All applications are handled with strict confidentiality