Our client is an entrepreneurial, non bank lender offering an innovative and in demand reverse mortgage product, helping older Australians unlock their financial potential. They are seeking a passionate Lending Team Lead to work closely with the CEO & Founders to drive customer experience across the acquisition pipeline and lifecycle for their home lending product.

In this role, you will lead a small team of Customer Associates, manage client relationships, and oversee the entire customer journey—from initial enquiry to settlement—ensuring exceptional service and outcomes.

This is a new role in the business as they're in the process of building out their lending sales and customer acquisition strategy. They are looking for somebody with relevant experience in lending, sales, sales coaching, and customer service.

In this role, you will be responsible for:

• Acquisition pipeline: Manage client relationships proactively through the acquisition pipeline, bringing structure, empathy, and energy
• Team leadership: Lead, manage, coach and uplift a small team of Client Associates who interact with clients through phone, email, webchat and in person
• Process improvement: Identify opportunities to improve client outcomes and the efficiency of client service
• Pipeline building: Identify, develop and deliver pipeline building activities including converting inbound enquiries, developing outbound opportunities and collaborating with the core Business Development team
• Client loan lifecycle: Accountability for customer lifecycle activities

About You:

• Previous experience in the mortgage / lending industry with a detailed knowledge of the end to end customer journey
• Strong leadership skills with a passion for mentoring and developing a team.
• Excellent communication and interpersonal skills, with a focus on building relationships and solving problems.
• A proven track record in lead conversion and customer acquisition.
• Ability to thrive in a fast-paced, entrepreneurial environment.

Benefits:

• Competitive remuneration and employee share option plan for eligible staff
• Career growth opportunities in a growing business.
• They're based out of beautiful offices in Double Bay and offer an inclusive, high-performing work environment, with an entrepreneurial feel

This is a full-time, permanent role.

Join a company that’s making a real difference and grow your career today. Please call Francesca Mackenzie on 0482070036 for a confidential discussion.