Join a growing global company as our new Sydney Key Account Manager.

DIAM Display Australia is a leader in design, innovation and manufacturing for the Australian retail market. This position offers scope to grow and develop in an industry leading project team.

A subsidiary of DIAM International, we are the world leader in innovative, high-end and mass-market retail fixture solutions, assisting and accompanying our customers in retail environments worldwide.

DIAM Australia collaborates significantly with our international hubs to develop and deliver goods and services into the local fields of mass-market colour cosmetics, luxury, couture cosmetics/fragrance as well as wider retail solutions.

No two days are the same at DIAM, with a diverse client portfolio and culture of sharing expertise.

DIAM is an EcoVadis Platinum certified company, a signatory to the United Nations Global Compact (Paris agreement) & committed to science-based targets. We pride ourselves on being an environmental and socially responsible operator worldwide, leading the way in our industry in terms of eco design & responsible manufacturing.

www.diaminter.com

The role.

Client facing account manager. Reporting to the Managing Director in Melbourne, be the key client contact and collaborator for our major clients based in Sydney.

Grow and maintain existing client relationships, whilst securing new business.

Managing the development and implementation of market leading, innovative and sustainable retail merchandising systems for the leading brands in the world.

Ensure projects are executed to the required standard for client and company.

Communicate technical details of designs to clients in terms of functionality, value and manufacturing.

Create contact reports, quotations, design briefings and WIP documents regularly.

Work collaboratively with the production, design and project managers on issues relating to the achievement of our intended plans and product outcomes.

Assume commercial responsibility from a price and consistency perspective.

Assume after sales responsibilities throughout the project lifespan.

Work will largely be remote in Sydney with some travel to work on site at our Truganina facility and at client offices in Melbourne.

Skills & Qualifications

At least five years’ experience within a sales or project, client facing role.

Proven track record on delivering successful outcomes for clients in a high performance environment.

Strong communication skills, both written and verbal, with the ability to work both independently and collaboratively.

Essential: Understanding of retail sales, attention to detail, client facing sales or project management experience.

Favoured: Experience in the POS, retail design, manufacturing or construction industry. Experience in cosmetics retail, or similar complex field. Customer service background.

Tertiary qualifications in business, project management and marketing highly favoured.

Numerate with a level of business and commercial acumen.

Must be computer literate, able to learn new programs and processes.

The person…

Exceptional organisational and time management skills.

Able to work under pressure.

Presentable, service centric.

Proactive, with a dedication to take responsibility to ensure a project runs smoothly within deadlines.

As the role is remote from our main office, an independent work ethic and sense of responsibility is key. Must be a ‘self-starter’

Willing and capable of understanding the technical aspects of our products and manufacturing techniques, to the level required to manage projects and adequately communicate with clients and suppliers.

A hands-on approach. Not shy to pick up the phone, get away from the computer and get things done.

Understands the client – supplier relationship in a highly competitive industry.

A level of emotional intelligence and ability to present the companies interests before their own.

Have a passion for well-designed brand and retail environments with an understanding of the consumer experience.

Have the ability to think critically, interpret multiple sources of complex data to draw conclusions and make recommendations.

Be creative, being a person who loves to bring ideas to the table, show willingness to input and add value.

Willingness to learn, grow, try new things.

Location & Travel

Based in Sydney, the role is remote, working from home or city office assigned by the company TBC.

Regular travel to our Melbourne office in Truganina, especially at the commencement of the role for onboarding, training and experience with the team.

Travel to Sydney clients as well as retail stores when required.

Interstate travel from time to time, as well as international travel to our intercompany hubs may arise.

Summary.

A unique opportunity to lead DIAM Australia in fortifying its presence in the Australian market by developing relationships within the significant Sydney client base.

DIAM offers a flexible workplace which encourages independence with a culture of constant improvement. We encourage all staff to share their insights – with the outcome being wholistic improvement and accumulation of knowledge, united in our shared goals. We are a tight knit team that is welcoming and well respected by our suppliers and clients.

A competitive salary plus super is on offer for the right candidate, along with additional benefits and bonus opportunities aligned to high performance.

Applications without a cover letter will not be considered.