· New Dental & Aesthetics leadership Division

· Opportunity to shape and develop a high-performing customer service team

· Open to Eastern Creek NSW or Keysborough VIC location I Monday to Friday

Are you a Customer Service Team Leader with a background in Dental, dermal fillers or aesthetic medical devices? Do you have a passion for leading teams, driving performance, and delivering top-tier customer service? If so, we have an exciting opportunity for you!

About the Role

We’re a new business unit within a growing dental and aesthetics team, and we’re looking for a Customer Service Team Leader to help build and develop our small yet passionate customer service team. You'll play a key role in driving sales, customer satisfaction, and operational excellence, working closely with the Customer Service Manager, Business Unit Manager and Marketing team to execute strategies that support business growth.

Key Responsibilities:

· Lead, coach, and develop a team of customer service consultants (inbound, outbound & admin).

· Monitor and enhance individual and team performance to achieve sales and service KPIs.

· Collaborate with the marketing team to drive outbound campaigns and customer engagement.

· Ensure the team adhere to existing customer service processes that enhance efficiency and sales conversion.

· Provide regular feedback, training, and one-on-one coaching to improve team success.

· Track and analyze performance reports to optimize results and report on key metrics.

· Ensure compliance with health & safety policies and company regulations.

What We’re Looking For:

Essential:

🔹 Background in either dental, dermal fillers, aesthetic medical devices, or a related healthcare industry.
🔹 Proven experience leading a customer service or sales team.
🔹 Strong coaching, leadership, and motivational skills.
🔹 Ability to analyze data and drive performance improvements.
🔹 Excellent communication and problem-solving abilities.
🔹 Intermediate knowledge of Microsoft Word, Excel, and Outlook.
🔹 Experience in recruiting, training, and mentoring staff.

Desirable:

🔹 Knowledge of healthcare schemes and customer service processes in aesthetics or medical devices.
🔹 Previous experience in a sales-driven customer service role.

If you’re ready to take on a leadership role in a high-energy, sales-driven customer service environment, we’d love to hear from you!

What’s in it for you?

In return, you'll enjoy a competitive remuneration package, flexible work-life balance, ongoing professional development and the opportunity to diversify your skills across the Paragon Care Group of companies.

Join us where your contributions will make a lasting impact on healthcare. Apply now to be part of our team driving innovation in the industry.

About Us!

Paragon Care is an ASX-listed industry leader in the healthcare industry, specializing in supply and service of advanced medical equipment, devices, and consumables.

With an unwavering commitment to innovation and excellence, Paragon Care is at the forefront of transformative healthcare technologies, dedicated to shaping the future of diagnostics and healthcare decision-making.

Successful applicants will be required to complete a pre-employment medical that includes an illicit substance test and criminal history check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens

Paragon Care fosters a workplace that seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply