Bring Your Leadership and Passion for People to a Leading Dental Innovation Team.

At Race Dental, we are proud to be the largest dental laboratory in Australia and New Zealand. Our reputation is built on innovation, excellence, and a commitment to delivering outstanding customer experiences.

We are now on the lookout for a Customer Support Manager who brings energy, empathy, and exceptional leadership to our team. If you thrive in a fast-paced environment, love building connections, and enjoy leading a team that makes a difference every day—you could be the perfect fit.

About the Role:

As Customer Support Manager, you will lead and inspire our front-line team to deliver outstanding service to our valued clients. You will ensure our customer interactions are seamless, professional, and solution-focused—while helping to grow and strengthen our client relationships.

Key Responsibilities:

Lead, mentor, and support the customer service team to meet daily goals

Manage inbound and outbound customer interactions—ensuring timely, friendly, and accurate responses

Resolve escalated issues with care, professionalism, and a customer-first mindset

Promote the benefits of our products and Race Rewards Program

Identify opportunities for service improvement and operational efficiencies

Monitor CRM usage, service KPIs, and customer satisfaction metrics

Collaborate closely with our production and logistics teams to ensure smooth case management

Stay informed on our lab processes, materials, and turnaround times

What We are Looking For:

A natural people leader with a warm, confident communication style

Proven experience in customer service, ideally in a team leadership or supervisory role

Strong problem-solving and time management skills

Experience using CRM systems and customer support tools

A proactive mindset with the ability to work independently and as part of a team

Dental or healthcare industry experience is highly regarded but not essential

Why Race Dental?

Be part of a progressive, friendly team in a purpose-built Castle Hill facility

Make a meaningful impact on our customers' experience and outcomes

Work in a supportive environment that values growth, innovation, and collaboration

Join a business that is invested in both its people and its future