About the Role

Are you passionate about providing exceptional customer service and driven to assist in the growth of a family business? Join our energetic team at Appliance Giant as a Customer Service + Sales Team Member! In this crucial role, you'll be the face of our brand, delivering outstanding support to our customers and driving revenue through expert product knowledge and consultative selling.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and live chat.
• Provide expert advice on a wide range of home appliances to help customers find the best solutions.
• Accurately process sales transactions, with upselling and cross-selling opportunities where appropriate.
• Maintain detailed records of customer interactions and sales activities in our system.
• Collaborate with the sales, inventory, and customer service teams to deliver a seamless customer experience.
• Participate actively in team meetings and training sessions to sharpen your knowledge and sales skills.

What We’re Looking For

• Proven experience in customer-facing roles (appliance retail, general retail, or call centres preferred).
• Exceptional communication skills and the ability to build rapport with customers.
• Strong product knowledge with the ability to sell consultatively and close deals effectively.
• Comfortable in a fast-paced, target-driven environment, with a focus on results.
• Exceptional attention to detail, delivering high-quality work at all times.
• Adaptable and eager to learn, with a growth mindset to succeed within the role.

What We Offer

At Appliance Giant, we believe in creating a rewarding work environment where our employees thrive. We offer:

• A competitive salary package reflective of your skills, experience, and performance.
• Generous staff discounts on home appliances.
• Ongoing training and career growth opportunities.
• A collaborative, team-oriented workplace where your contributions are valued.
• Consistent 9 AM – 5 PM work hours, providing stability and supporting a healthy work-life balance.
• Convenient Fairfield location with easy access to public transport.

About Us

Appliance Giant is a leading online retailer of home appliances, operating from our Fairfield, NSW HQ. As a pureplay eCommerce business, we are committed to providing customers with the best products, expert advice, and a seamless shopping experience. With a focus on continuous growth, we’re proud of our journey from a local appliance store to a trusted online retailer, servicing Australia.

Apply Now and become part of our dynamic team at Appliance Giant! Help us shape the future of retail while building your career.