Our Client:
Our client is an Australian and New Zealand medical device distributor dedicated to providing healthcare professionals with innovative medical technologies. By partnering with world-class companies that share their vision for innovation, our client offers a broad portfolio of products across various therapeutic areas, including spine, orthopaedics, robotics, plastics and reconstructive surgery, and neurovascular intervention. Their commitment is to enhance patient outcomes while ensuring the long-term economic sustainability of the healthcare system.

About the role:
The purpose of this role is guide, lead and inspire the Customer Care Team as they interact with customer and internal stakeholders and to foster a culture of excellence in the delivery of exceptional and efficient service.

You'll be expected to:

• Champion a customer-first mindset by leading the charge in delivering fast, effective solutions and setting new standards for service excellence.
• Inspire and empower Customer Care Consultants and Seniors through hands-on leadership, coaching them through complex scenarios and unlocking their full potential.
• Drive high performance by leveraging data and insights—monitor key metrics, identify challenges, and implement strategic actions to consistently exceed KPIs and SLAs.
• Lead operational transformation by streamlining workflows, embedding best practices, and creating a culture of continuous improvement and efficiency.
• Keep your team engaged and aligned with regular check-ins, including energizing daily huddles, one-on-one development conversations, and focused performance reviews.
• Be a pillar of support and wellbeing for your team—nurturing a safe, positive work environment where people thrive, grow, and feel truly valued.

We are looking for someone who:

• Leads with a customer-obsessed mindset
• Elevates team performance
• Turns data into action
• Builds powerful partnerships
• Drives innovation and embraces change
• Puts people at the heart of everything

To be successful you'll need:

• Demonstrated leadership excellence in customer service, with a minimum of 3 years as a Team Leader, bringing industry knowledge and hands-on experience.
• Exceptional people leadership capabilities, skilled in coaching, motivating, and developing high-performing teams while leading seamless onboarding, impactful training, and proactive performance management.
• Strategic and results-focused, adept at setting clear goals, managing performance, optimising team resources, and driving operational excellence, all while maintaining full compliance and service standards.

Benefits:

• Health Insurance Discounts
• Flexible hybrid work arrangements
• Generous Parental leave
• Opportunity to purchase leave
• Volunteer Leave
• Onsite Parking

APPLY NOW! Only those with full working rights will be considered.