Reporting to the Customer Engagement Specialist, you will be responsible for providing advice to stakeholders including customers and suppliers. Additionally, you will undertake market analysis, drive continuous improvement, and provide advice to the team on ways to improve relationships with customers and drive innovation.

What you'll do

• Participate in the development and implementation of customer engagement initiatives, based on agreed customer needs and priorities.
• Work closely with customers and the procurement team in identifying issues and negotiating successful resolutions.
• Adhere to standard procurement processes that comply with Queensland Health procurement governance requirements, raising instances of non-compliance and identifying opportunities to improve processes. Offer advice and guidance to local customer teams as necessary.
• Share knowledge and best practice across the SP.
• Develop relationships with SP team members and customers to drive maximum benefit from all initiatives

About you

We are searching for someone with:

• Demonstrated experience in procurement, identifying opportunities to improve the value delivered from every dollar spent and in delivering the initiatives required to secure that value.
• Demonstrated knowledge and experience in contemporary procurement and category management practices and issues, relevant regulations, and the ability to deliver best-value quality customer services.
• Experience in customer engagement and ability to negotiate successful outcomes when confronted with conflicting priorities.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.