About Us

We are not your average financial services firm. We're a fast-growing, high-performing team passionate about helping everyday Australians reduce tax, reduce debt, build wealth, and secure their financial future. Our collaborative culture, commitment to results, and drive to empower our clients has positioned us as a leading force in the finance, investment, and mortgage space.

We're now on the lookout for a Call Centre Manager to lead our vibrant sales and lead generation team. This is an exciting opportunity to step into a pivotal leadership role, drive performance, and make a real impact on our business and our clients’ lives.

About the Role

As our Call Centre Manager, you’ll be responsible for leading and motivating a dynamic team of phone-based consultants to exceed performance KPIs, drive appointment setting, and contribute directly to the continued growth of the business.

This is not just a team leader role – it’s a hands-on leadership position where your ability to coach, inspire, and drive consistent, high-quality outcomes will be key to your success.

Your Key Responsibilities:

• Lead, mentor, and manage a high-performing team of appointment setters (currently 8 - looking to increase to 12/14)

• Monitor performance metrics, identify areas for improvement, and ensure daily/weekly targets are met or exceeded

• Provide regular coaching, feedback, and training to support team development

• Manage workflows, dialer systems, lead allocation, and campaign effectiveness

• Troubleshoot escalations and ensure a smooth, professional customer experience

• Collaborate with internal departments to ensure seamless processes

• Source, manage and quality-check new lead suppliers and data streams

• Continuously improve call centre processes, scripts, and systems to maximise efficiency

About You:

• Previous experience managing a team in a high-volume call centre environment

• Strong track record in performance leadership, coaching, and hitting KPIs

• Comfortable working in a fast-paced, target-driven sales environment

• Knowledge of dialer systems, CRM workflows, data segmentation, and reporting

• Clear, confident communicator who builds trust quickly with team members

• Strategic thinker with a hands-on approach to problem-solving

• Passion for team culture, motivation, and professional development

Why Join Us?

• $80,000 -$90.000 base salary + commission and overrides (OTE $130K+) + super

• Fast-growing business with genuine career development opportunities

• High-performance culture – no micromanagement, just support and leadership

• Work with a tight-knit, values-driven team where your ideas matter

• Access to ongoing training, development, and mentoring

• Regular team incentives, competitions, and recognition for your efforts

• Office based - Queens Road Melbourne with strong leadership backing your success

If you’re an experienced Call Centre Manager with a passion for excellence, we’d love to hear from you! Send your resume and a brief cover letter

Enquires can be made to Pauline @ Simplerecruit on 0407902003