Job description

Lead Our Dynamic Telecom Team at Tech Mahindra!

Tech Mahindra, in partnership with Australia’s largest Telecom player, is expanding its exceptional customer support operations across Australia. We are a fast-growing, culture-led business that values innovation, inclusivity, and professional growth. Join us and lead a team that thrives on excellence and teamwork.

What's in It for You?

When you join Tech Mahindra, you’ll be part of a supportive and inclusive environment that embodies our company values. Here’s what you can expect:

Secure your future with a full-time role.

Access discounted private health insurance.

Work from our beautiful Melbourne CBD office with outstanding views and convenient train access.

Participate in regular free initiatives and team-building days.

Your Role:

As a Team Leader, you will play a vital role in leading and managing our customer support team for our Telecom client. Your responsibilities will include:

Leadership & Management: Inspire, mentor, and lead a team of customer support agents.

Training & Development: Develop and implement comprehensive training programs.

Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and identifying improvement opportunities.

Operational Efficiency: Drive operational efficiency and enhance service quality and client satisfaction.

What We’re Looking For:

Minimum of 6 months in a leadership role within a customer support/contact centre environment, preferably within the telecommunications sector.

Strong leadership and communication skills, with the ability to motivate and manage a team.

A positive attitude with a passion for helping people and a willingness to learn and grow.

Must be an Australian citizen or permanent resident with local experience.

Why This Role?

This is a fantastic opportunity for someone with experience leading a team in a contact centre who is looking to join a large, reputable company with clear goals, excellent training, and career advancement opportunities.

Ready to Take the Next Step?

If this sounds like the perfect role for you, APPLY NOW below! For more specific information, feel free to reach out to Batool at [email protected].

Join Tech Mahindra and lead the way to exceptional customer experiences!