Clinic Administrator/Receptionist

Permanent Part-Time (19.5 hours per fortnight), (Fridays and alternate Saturdays)

Rate: $28-$30 per hour

Position Overview

This role is responsible for delivering professional, efficient, and compassionate administration and reception services at Western Obstetrics. As the first point of contact for patients and visitors, this position is vital in maintaining a welcoming environment and ensuring the smooth day-to-day operations of the clinic.

This is an office-based role, working approximately 10 hours a week each Friday and alternate Saturday mornings with flexibility as required to meet clinic needs. Occasional additional hours to cover annual and sick leave, would be required.

Key Responsibilities

Customer Service & Front Desk

Deliver warm, empathetic service to all patients and visitors

Manage incoming calls, emails and enquiries efficiently and professionally

Monitor patient flow and proactively communicate with clinical staff to manage wait times

Address and escalate patient concerns in a timely and respectful manner

Administrative & Operational Duties

Manage appointment bookings accurately using Genie or other medical software

Maintain and update patient records, scanning and filing documents as required

Coordinate correspondence, mail, and clinic forms

Ensure clinic presentation is maintained including front desk, waiting room, and kitchen

Process daily EFT payments, invoicing, batching and receipting (including Medicare claims)

Skills & Experience Required

A minimum of 2 years’ administration experience (medical administration highly regarded)

Excellent interpersonal skills with a strong focus on customer service

Proficient in Microsoft Office and medical software (Genie preferred)

High attention to detail and strong organisational skills

Ability to work independently and collaboratively in a busy clinic environment

Additional Role Details

Hours: 19.5 hours per fortnight (Fridays and alternate Saturdays)

Flexibility: Some flexibility with start/finish times required; ability to work additional hours during peak periods and to cover leave

If you’re keen to be part of a friendly, supportive practice, enjoy seeing parents and young children, are organised, efficient, and compassionate, we’d love to hear from you.