Details:

Do you have experience in delivering exceptional claims management functions in private or public sector environments?

Do you have excellent customer service skills and find you thrive in an exciting, dynamic and fast-paced environment?

Do you have strong interpersonal skills and enjoy a challenge?

If you do, then this may well be the perfect job for you! The ACTIA team is a high performing, small group of professionals that value great culture and enjoy a supportive environment.

The ACT Insurance Authority is looking for an enthusiastic, positive and motivated individual who has a passion for claims managing with a focus on achieving positive claims outcomes and broader organisational objectives to join us as a Claims Officer on a permanent basis.

Reporting to the Assistant Director, the Claims officer is responsible for managing a portfolio of matters, across multiple general insurance lines. We are looking for an individual who excels at exercising attention to detail and demonstrating the ability to meet deadlines, communicating clearly and working closely with legal providers. This role requires an individual who is excited to be a part of a team that values diversity and practices inclusiveness in line with the ACT Public Service values.” Experience managing personal injury claims in the ACT Workers Compensation or Motor Accident Injuries Scheme will be highly regarded.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

Please note, this position will be moving to a new workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times.

How to Apply: For further information, please visit www.jobs.act.gov.au