Home Claims Consultant
This is a rare opportunity for an experienced claims professional to step into 100% remote role as a Home Claims Consultant. If you are passionate about supporting customers through their claims journey, whilst enjoying the ultimate flexibility, this opportunity is for you!

What’s in it for you?

• 100% remote working | work where it works for you!
• $75,820 salary package including super
• All equipment couriered to your home.
• Robust and in depth training, to set you up for ultimate success.
• 12 month fixed term contract
• Enjoy true work life balance with no commute to the office.
• Supportive team environment and culture with a focus on hard work, innovation, and celebrating success!

About the role:

• Full time permanent position, starting on Monday 28 July.
• Monday – Friday working rotating shifts between 8AM – 6PM.
• Please note as part of your application, you will be required to complete competency based testing and attend a group assessment centre on June 25 or 26.
• Review and proactively manage allocated home claims within your portfolio, in line with regulatory requirements.
• Answer inbound calls promptly, professionally and with empathy.
• Interpret policy coverage, determining if coverage applies to submitted claims.
• Manage end to end claims fulfilment by coordinating completion of repairs or settlements to customers.
• Ensure claims are processed in accordance with policy guidelines, company procedures, approved suppliers and industry laws.
• Supporting customers with a range of enquiries with a high standard of customer service, championing the customer experience and claims journey.

About you:

• Demonstrated experience with a minimum of 6 months in insurance claims is required to be considered for this role.
• Experience in home claims is highly desirable.
• Exceptional communication skills, both written and verbal, with the ability to connect with customers in their time of need.
• Strong telephony skills, including active listening to assess needs quickly.
• Excellent time management skills in order to prioritise and manage multiple claims simultaneously.
• Strong computer literacy, with the ability to pick up new systems with ease.
• Strong ability to work autonomously, staying focused and on track whilst working from home.
• High levels of empathy, resilience and the ability to support customers.

Who are we, and what's next?

We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as our client will be interviewing as soon as possible. Alternatively, if you're looking for a career convo to explore your options, we'd love the opportunity to help. For a Zoom, a coffee or just to say hi, you can find me on the details below:
[email protected] | 0491 355 078

We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!